How will this webinar help me?
Microsoft D365 Customer Insights is a finished SaaS application with a self-service data platform and pre-built dashboards that help you get a holistic view of your business and customer data — without having to build a custom solution or use complex coding.
This hands-on training session will go in-depth into Customer Insights and how it can be used to unify your data and give insights into customer expectations and behavior you need to drive relevant actions across the entire customer journey. If you’re a LOB manager who wants to maximize customer lifetime value and personalize digital and 1:1 interactions with AI-driven intelligence, you won’t want to miss this informative event.
Agenda:
- Course Overview: Introduction and discovery to better understand objectives, challenges, and environment
- Products Overview: In-depth review of Customer Insights and other Microsoft “insights” products that help you achieve your goals
- Customer Insights Instance plus Lab: Step through creating an instance to see how we bring data from all sources together to gain a single view of contacts and accounts
- Customer Insights Extensibility plus Lab: Learn how to adapt and extend Customer Insights for your business needs
- Wrap Up: Next steps for taking advantage of AI-powered customers insights within your organization