How are you measuring CX

Having an excellent customer experience (CX) is one of the most important ways that your business can stand apart from its competitors.

While there is a wide range of different key performance indicators (KPIs) organizations can use to gauge the health of their customer experience, there are some KPIs and metrics that businesses use to evaluate their overall customer experience that are considered best-practice.

To help you measure the success of your CX strategy, here is a list of Key Performance Indicators and metrics to keep handy.