How will this eBook help me?

The healthcare payor and insurance industry is the latest in a long line of industries to feel the effects of digital transformation.

This eBook dives into 19 questions to help guide you through the potential benefits of implementing a customer relationship management (CRM) system, as well as how to find a solution that will help you tackle business challenges head-on and evolve over time to meet your organization’s changing needs.

We provide you with a list of questions to ask during every stage of process as you evaluate which CRM solution will work best for your company, including:

• How does your CRM simplify group plan administration and implementation?
• How will this CRM help us manage our distributor network?
• How will this CRM increase member engagement and satisfaction?
• And more.

Ultimately, this eBook will provide you with the necessary knowledge to embark on the CRM buyer’s journey — from initial research through post-launch considerations — with confidence.