In an era where data breaches and fraud are significant concerns, securing sensitive information while maintaining efficient operations is paramount. Hitachi Solutions Identity Verification is designed to enhance security, reduce costs, and improve customer satisfaction in your call center.

How Will This Resource Help Me?

Our Identity Verification solution provides a robust framework for ensuring secure and efficient caller verification, reducing the risk of fraud while enhancing customer interactions. Discover how this innovative tool can transform your call center operations.

In This Overview, You’ll Uncover:

Enhanced Security and Privacy

• Robust Verification: Effortlessly verify customer identities, protecting both customer data and company reputation.
• Fraud Prevention: Minimize the risk of identity theft and fraudulent activities with effective verification processes.

Operational Efficiency and Cost Savings

• Reduced Call Costs: Streamline verification to decrease call duration and associated costs, saving up to the equivalent of a call rep’s salary within a year.
• Improved KPIs: Enhance First Call Resolution, Average Handle Time, and Quality Assurance metrics through consistent processes.

Hitachi Solutions Identity Verification integrates seamlessly with Power Platform and Dynamics 365 Customer Engagement, offering a unique blend of security and operational efficiency. This ensures your service remains secure while enhancing speed and customer satisfaction.