Offer

Remote Assist Quick Start

1 WEEK | $14,000 USD

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Remote support is not simply about mitigating problems; it’s an opportunity to build stronger customer relationships by adding important value through service. However, with current global events accelerating a cross-industry shift toward a remote workforce, service organizations also need to adapt and re-think how to deliver remote customer service excellence.

Agenda:

  • Pre-requisite: Must have Microsoft Teams
  • Remote service readiness analysis
  • Implementation strategy recommendations
  • Remote Assist set-up and deployment
  • “Train-the-trainer” guidance on usage and best practices

Deliverables:

  • Enable real-time feedback and collaboration between essential front-line technicians and remote support
  • Improve first call resolution rates by getting the right information to the right people at the right time
  • Provide valuable mentoring and training opportunities for new/junior technicians
  • Facilitate enhanced communication with tools such as onscreen markups, drawings, visualizations, etc.
  • Allow technicians to work with the devices they prefer through mobile functionality
  • Reduce operational costs & improve efficiency
  • Enhance customer service

We look forward to helping you implement new, positive initiatives in your company.