Retail

Reimagine retail by seamlessly delivering a frictionless customer journey

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retail industry solutions

Our retail industry solutions

Customer Experience Management

Customer Experience Management

Hitachi Solutions empowers brands to build stronger, longer-lasting customer relationships by delivering a seamless omnichannel retail customer experience. View details Operations & Management

Operations & Management

Streamline store management on both the front and back end, so you can focus on what’s really important — delighting customers. View details Supply Chain

Supply Chain

Build the supply chain of the future using state-of-the-art retail supply chain management software. View details CDP for Retail

CDP for Retail

Build a unified customer data platform and deliver personalized experiences that excite and delight with support from Hitachi Solutions. View details
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Overview

Engage every shopper, where they are

Today, more than ever, consumers are in the driver’s seat. With unlimited purchasing options and a demand for immediate service, customer expectations are changing rapidly, and retailers must learn how to respond.

  • There is increasing demand to provide a frictionless and unified experience across all channels
  • Operational silos in the supply chain must be dissolved to stay competitive
  • Ecommerce has taken over as the transaction engine, while brick and mortar stores are becoming experience centers for the customer
  • Associate training and task management are key to customer experience

This evolutionary shift calls for retailers to place the customer — what they buy, where they buy, and how they buy — at the forefront of retail planning. This data is the key to every retailer’s digital transformation, from empowering teams with the right customer information to ensuring a truly seamless customer experience.

Top retail business challenges

Delivering Personalized Customer Experiences

Retailers face mounting pressure to provide customers with a seamless omnichannel buying experience, all while tailoring that experience to the interest and needs of each individual consumer.  The key to accomplishing this is to leverage data in order to create digital content targeted to specific customer segments across multiple channels. Hitachi Solutions helps retailers modernize their solution architecture in order to offer differentiated experiences, develop more successful marketing campaigns, and gain much-needed visibility across all channels and customers.

Create Differentiated Experiences

Avoiding Disruption with Modern Solutions

In today’s modern retail landscape, companies have the opportunity to compete on a global scale, expanding into new markets and tapping into new customer segments. In order to seize this opportunity, retailers must first replace disparate legacy systems with modern intelligent solutions — solutions that enable them to leverage cutting-edge technology such as data science, machine learning, and analytics. Using these solutions, retailers can access valuable customer insights that enable them to make timely decisions based on buyer behavior, improve supplier relations, optimize inventory levels to support promotions across all channels, and deliver the right merchandise to the right customer at the right time.

Start Modernizing

Innovating to Unlock New Opportunities

In order to increase store revenue and online sales, retailers require an end-to-end view of the customer — something simply not possible with aging and disparate systems. By modernizing systems, utilizing new technologies such as geolocation, eCommerce and point-of-sale platforms, and developing streamlined processes, retailers are primed to leverage real-time customer data, respond to purchase patterns, and explore new ways to attract customers.

Access Data-Driven Insights

Our retail industry solutions

Azure Synapse

Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)

Product details

Dynamics 365 Commerce

Deliver true omnichannel commerce support through unified operations

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Dynamics 365 Customer Insights

Consolidate consumer data from multiple systems to create a single pane of glass

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Dynamics 365 Customer Service

Empower agents to consistently answer questions and deliver self-service opportunities

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Dynamics 365 Field Service

Take field service management to the next level with Microsoft’s full-service solution

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Dynamics 365 Finance

Access real-time financial reporting and gain greater control over retail operations

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Dynamics 365 Intelligent Order Management

Gain real-time visibility and simplify order fulfillment with a modern open platform

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Dynamics 365 Marketing

Orchestrate personalized campaigns that drive real-time engagement using a single, unified platform

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Dynamics 365 Sales

Transform the digital sales experience with cloud-based CRM, advanced analytics, and AI capabilities

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Dynamics 365 Supply Chain Insights

Engage in proactive risk mitigation with prescriptive analytics and AI

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Empower: Analytics as a Service

Drive better business decisions with advanced data analytics and cloud-based software

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Enterprise Resource Planning

Connect and manage internal operations in a unified, integrated environment.

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Hitachi Visualization Suite

Unite video, IoT data, and analytics to take smarter actions that improve safety and operations

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Order Management Suite

Design one-of-a-kind, totally seamless eCommerce experiences for B2B and B2C consumers

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Microsoft 365

Create a modern workplace with an innovative suite of apps that enable you to create, connect, and collaborate

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Modern Data Estate

Store all enterprise content in a fully searchable, easy-to-manage repository

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Power Platform

Design intelligent apps that support the CPG consumer experience with minimal coding

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Our Expertise

Skill, certification, and experience

For nearly 20 years, Hitachi Solutions has helped major retailers around the world tap into the true power of the Microsoft stack and transform their front-end and back-office operations. In that time, we’ve also worked closely with our retail clients to understand the challenges they face and opportunities within the market.

This close collaboration has provided us with unparalleled expertise and enabled us to develop our own IP that tackles retailers’ most pressing pain points and helps set them up for success. With over 40 Microsoft Partner of the Year Awards and 18 Microsoft Inner Circle recognitions to our name, no solutions partner has the same level of technical expertise or qualifications as Hitachi Solutions.

Clienteling

  • Purchase History
  • Proximity
  • Buying Patterns and Customer Insights
  • Real-time Contextual Recommendations

Store Operations

  • Connected Store
  • Planogram Management
  • Automated Instruction for Daily Operations
  • AI-embedded Dashboard

Merchandise Management

  • Intelligent Supply Chain
  • Fulfillment (Online, BOPIS, Last Mile)
  • Price Optimization
  • Merchandise Planning
61%

of retailers are implementing new supply chain initiatives

8 in 10

consumers are more likely to purchase from a company that offers personalized experiences

43%

of retailers user behavior analytics

Related insights

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Transform your retail customer experience

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