Reimagine retail by seamlessly delivering a frictionless customer journey

retail industry solutions

Our retail industry solutions

Customer Experience Management

Hitachi Solutions empowers brands to build stronger, longer-lasting customer relationships by delivering a seamless omnichannel retail customer experience. View details

Operations & Management

Streamline store management on both the front and back end, so you can focus on what’s really important — delighting customers. View details

Supply Chain

Build the supply chain of the future using state-of-the-art retail supply chain management software. View details

CDP for Retail

Build a unified customer data platform and deliver personalized experiences that excite and delight with support from Hitachi Solutions. View details

The Hitachi Solutions project manager — and the whole team — were awesome. Anything that came up, we worked as one team to resolve, which I really appreciated. And, they were there to support us post-go-live, which was very important… If I had a question or major issue, I could always reach out. They were very responsive and supportive and, to me, that made a huge difference.

Gwen Siy, IT Project Manager, Lacrosse Footwear

Read the customer story

How Hitachi Solutions is Helping Retailers

Delivering Personalized Customer Experiences

Retailers face mounting pressure to provide customers with a seamless omnichannel buying experience, all while tailoring that experience to the interest and needs of each individual consumer.  The key to accomplishing this is to leverage data in order to create digital content targeted to specific customer segments across multiple channels. Hitachi Solutions helps retailers modernize their solution architecture in order to offer differentiated experiences, develop more successful marketing campaigns, and gain much-needed visibility across all channels and customers.

Create Differentiated Experiences

Avoiding Disruption with Modern Solutions

In today’s modern retail landscape, companies have the opportunity to compete on a global scale, expanding into new markets and tapping into new customer segments. In order to seize this opportunity, retailers must first replace disparate legacy systems with modern intelligent solutions — solutions that enable them to leverage cutting-edge technology such as data science, machine learning, and analytics. Using these solutions, retailers can access valuable customer insights that enable them to make timely decisions based on buyer behavior, improve supplier relations, optimize inventory levels to support promotions across all channels, and deliver the right merchandise to the right customer at the right time.

Start Modernizing

Innovating to Unlock New Opportunities

In order to increase store revenue and online sales, retailers require an end-to-end view of the customer — something simply not possible with aging and disparate systems. By modernizing systems, utilizing new technologies such as geolocation, eCommerce and point-of-sale platforms, and developing streamlined processes, retailers are primed to leverage real-time customer data, respond to purchase patterns, and explore new ways to attract customers.

Access Data-Driven Insights

How Hitachi Solutions delivers Digital Transformation to Retailers

Azure Synapse

Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)

Product details

Dynamics 365 Commerce

Deliver true omnichannel commerce support through unified operations

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Dynamics 365 Customer Insights

Consolidate consumer data from multiple systems to create a single pane of glass

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Dynamics 365 Customer Service

Empower agents to consistently answer questions and deliver self-service opportunities

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Dynamics 365 Field Service

Take field service management to the next level with Microsoft’s full-service solution

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Dynamics 365 Finance

Access real-time financial reporting and gain greater control over retail operations

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Dynamics 365 Intelligent Order Management

Gain real-time visibility and simplify order fulfillment with a modern open platform

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Dynamics 365 Marketing

Orchestrate personalized campaigns that drive real-time engagement using a single, unified platform

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Dynamics 365 Sales

Transform the digital sales experience with cloud-based CRM, advanced analytics, and AI capabilities

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Dynamics 365 Supply Chain Insights

Engage in proactive risk mitigation with prescriptive analytics and AI

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Empower: Analytics as a Service

Drive better business decisions with advanced data analytics and cloud-based software

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Enterprise Resource Planning

Connect and manage internal operations in a unified, integrated environment.

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Hitachi Visualization Suite

Unite video, IoT data, and analytics to take smarter actions that improve safety and operations

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Order Management Suite

Design one-of-a-kind, totally seamless eCommerce experiences for B2B and B2C consumers

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Microsoft 365

Create a modern workplace with an innovative suite of apps that enable you to create, connect, and collaborate

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Modern Data Estate

Store all enterprise content in a fully searchable, easy-to-manage repository

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Power Platform

Design intelligent apps that support the CPG consumer experience with minimal coding

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Skills, certification, and experience

For nearly 20 years, Hitachi Solutions has helped major retailers around the world tap into the true power of the Microsoft stack and transform their front-end and back-office operations. In that time, we’ve also worked closely with our retail clients to understand the challenges they face and opportunities within the market.

Be confident that with Hitachi Solutions as your partner, as we hold 6 out 6 Microsoft Partner Designations. We can support you in technology depth and breadth across all Microsoft technologies and Business Applications. Read more about our technical achievements and why choosing Hitachi Solutions as your partner is the next best step.


  • Purchase History
  • Proximity
  • Buying Patterns and Customer Insights
  • Real-time Contextual Recommendations

Store Operations

  • Connected Store
  • Planogram Management
  • Automated Instruction for Daily Operations
  • AI-embedded Dashboard

Merchandise Management

  • Intelligent Supply Chain
  • Fulfillment (Online, BOPIS, Last Mile)
  • Price Optimization
  • Merchandise Planning

of retailers are implementing new supply chain initiatives

8 in 10

consumers are more likely to purchase from a company that offers personalized experiences


of retailers user behavior analytics

Transform your retail customer experience

Sign up for our customer service workshop to learn how to develop a successful Customer Service & Experience program.

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