Whitepaper: Retail Customer Engagement
Thought Leadership Azure Synapse
Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)
The Hitachi Solutions project manager — and the whole team — were awesome. Anything that came up, we worked as one team to resolve, which I really appreciated. And, they were there to support us post-go-live, which was very important… If I had a question or major issue, I could always reach out. They were very responsive and supportive and, to me, that made a huge difference.
Gwen Siy, IT Project Manager, Lacrosse Footwear
Retailers face mounting pressure to provide customers with a seamless omnichannel buying experience, all while tailoring that experience to the interest and needs of each individual consumer. The key to accomplishing this is to leverage data in order to create digital content targeted to specific customer segments across multiple channels. Hitachi Solutions helps retailers modernize their solution architecture in order to offer differentiated experiences, develop more successful marketing campaigns, and gain much-needed visibility across all channels and customers.
In today’s modern retail landscape, companies have the opportunity to compete on a global scale, expanding into new markets and tapping into new customer segments. In order to seize this opportunity, retailers must first replace disparate legacy systems with modern intelligent solutions — solutions that enable them to leverage cutting-edge technology such as data science, machine learning, and analytics. Using these solutions, retailers can access valuable customer insights that enable them to make timely decisions based on buyer behavior, improve supplier relations, optimize inventory levels to support promotions across all channels, and deliver the right merchandise to the right customer at the right time.
In order to increase store revenue and online sales, retailers require an end-to-end view of the customer — something simply not possible with aging and disparate systems. By modernizing systems, utilizing new technologies such as geolocation, eCommerce and point-of-sale platforms, and developing streamlined processes, retailers are primed to leverage real-time customer data, respond to purchase patterns, and explore new ways to attract customers.
Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)
Deliver true omnichannel commerce support through unified operations
Consolidate consumer data from multiple systems to create a single pane of glass
Empower agents to consistently answer questions and deliver self-service opportunities
Take field service management to the next level with Microsoft’s full-service solution
Access real-time financial reporting and gain greater control over retail operations
Gain real-time visibility and simplify order fulfillment with a modern open platform
Orchestrate personalized campaigns that drive real-time engagement using a single, unified platform
Transform the digital sales experience with cloud-based CRM, advanced analytics, and AI capabilities
Engage in proactive risk mitigation with prescriptive analytics and AI
Drive better business decisions with advanced data analytics and cloud-based software
Connect and manage internal operations in a unified, integrated environment.
Unite video, IoT data, and analytics to take smarter actions that improve safety and operations
Design one-of-a-kind, totally seamless eCommerce experiences for B2B and B2C consumers
Create a modern workplace with an innovative suite of apps that enable you to create, connect, and collaborate
Store all enterprise content in a fully searchable, easy-to-manage repository
Design intelligent apps that support the CPG consumer experience with minimal coding
For nearly 20 years, Hitachi Solutions has helped major retailers around the world tap into the true power of the Microsoft stack and transform their front-end and back-office operations. In that time, we’ve also worked closely with our retail clients to understand the challenges they face and opportunities within the market.
Be confident that with Hitachi Solutions as your partner, as we hold 6 out 6 Microsoft Partner Designations. We can support you in technology depth and breadth across all Microsoft technologies and Business Applications. Read more about our technical achievements and why choosing Hitachi Solutions as your partner is the next best step.
Whitepaper: Retail Customer Engagement
Thought Leadership Whitepaper: Compete and Win With an Intelligent Supply Chain
Business Solutions On-Demand Webinar: Enabling a Powerful Customer Journey with Microsoft D365 Commerce
Customer & User Experience Blog Post: Retail Revolution: The Role of Big Data Analytics in Retail
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