Dynamics CE Industry Architect (Health and Life Science)

Full-time Remote position Canada

About Hitachi Solutions

Company Overview

Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting edge cloud solutions to help our clients innovative across their entire business.  Our firm develops the business services and technology powering some of the products you use every day – and is closely aligned with Microsoft and other leaders in the cloud computing space.  

What sets Hitachi Solutions apart is both our industry focus, and the intellectual property that we bring to our customers.  Recognized for our achievements year after year, we strive to be the trusted advisor of large and medium sized enterprises alike – helping them move fast to achieve strategic business initiatives with distinguished engineering, hard work, and compassion.  With over 3,000 team members across 14 countries, in our 18 years of focus our company has seen explosive growth and high customer satisfaction.  This has allowed us to offer exceptionally compelling salaries, 401k match, family leave, and health benefits.  And no – we will not make you come into an office or ask for an inflexible work schedule. 

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

Please note:  Although the position is remote/virtual, you must live and are authorized to work in Canada without sponsorship.

As part of Hitachi Solutions, the Customer Engagement (CE) Practice delivers solutions to customers in North America, organized by regional and industry business units. A CE Principal Architect is assigned to support each IBU.


  • Work with CE Practice/Industry Director to proactively monitor and audit CE service delivery in assigned IBU as needed.
  • Work with IBU Leadership to establish and foster an understanding within the CE practice of business objectives for customers within respective IBU.
  • Provide thought leadership and evangelize IBU specific solutions within CE practice.
  • Provide and apply industry related expertise to strategic solutions such as Omnichannel, Field Service, Project Operations and Sales Insights
  • Collect and curate IBU related delivery artifacts to enable CE practice to leverage as onboarding collateral, case studies, current market events, legislation changes and sales support materials.
  • Work with Innovation team and provide Industry SME input for IP backlog.
  • Work with Industry Solution Principle to support sales opportunities in assigned IBU.
  • Build and expand upon IBU delivery methodology and delivery template materials.
  • Develop and continue to refine CRM implementation standards and tools within the CE practice to better support delivery excellence within respective IBU.

Architect Responsibilities

  • Provide project team health and life science industry support and best practices through all project phases.
  • Support and identify the client’s implementation requirements through discovery and backlog grooming and refinement.
  • Support and design the system architecture process, in partnership with the Project Team, to create, define specifications for and implement customizations for any custom code or data migration/integration requirements.
  • Present tailored demonstrations of the technology solution
  • Perform necessary duties to support strategic and non-strategic health and life science projects as necessary.
  • Maintain a personal utilization of 80%
  • Maintain a personal CSAT utilization of 80%
  • Travel as needed up to 40%
  • Perform in a manner consistent with the Hitachi Pillars of Strength



  • Extensive demonstratable experience in Health and Life Sciences
  • Minimum 10 years’ experience designing and architecting industry specific solutions customers with Microsoft technologies. Good understanding of industry standards and common business problems
  • Track record of engaging with industry executives, product owners and business leads
  • Adept at conducting design workshops and facilitation across a range of stakeholders and client audiences.
  • Strong CRM industry and product knowledge
  • 6+ years of Dynamics experience as a Functional Consultant or Architect
  • 4+ years of experience in system design (8+ years for a Senior Architect)
  • 4+ years implementing CRM applications such as Microsoft Dynamics CRM – Sales, Marketing, Customer Service, Field Service etc… (8+ years for a Senior Architect)
  • Experience with Azure DevOps or similar tools
  • Ability to manage multiple projects and priorities at once.
  • Ability to think strategically in support of the bigger picture.
  • Strong Business Analysis skills including requirements and business process elicitation & documentation.
  • Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.
  • Minimum Level is L5 with 3+ years.

Preferred Education/Skills

  •  Bachelor’s Degree in Computer Science, CIS, Engineering, or related field is preferred
  • Microsoft CRM Application certification a plus (Power Platform Solution Architect Expert or equivalent)
  • Business Analysis Certification (CBAP or similar)
  • Microsoft SharePoint and Business Intelligence experience a plus

Reports to

  • CE Practice/Industry Director, Health and Life Sciences
  • Collaborates with
  • Practice Leadership (Practice Directors, Capability Leads, Solution Principles etc.)
  • Industry Business Unit General Managers
  • Regional General Managers
  • Client Services Vice Presidents & Director of Consulting Services (EL/CSP)
  • GTM Industry VPs
  • Project Services Leader
  • Project Management Office
  • Innovation Principal Product Managers
  • Modern Solutions Delivery
  • Finance & Operations Delivery
  • Dev Tech Architects


Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $107,500 – CAD $152,500

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

  • Bonus Plan
  • Medical, Dental and Vision Coverage
  • Life Insurance and Disability Programs
  • Retirement Savings with Company Match
  • Paid Time Off
  • Flexible Work Arrangements including Remote Work.


Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.