Dynamics CE Regional Delivery Lead

About the postion

Dynamics CE Regional Delivery Lead

The Hitachi Solutions Customer Engagement (CE) Practice delivers solutions to customers in 4Industry Business Units (IBU) across the United States and 1 region in Canada. The Industry Business Units for the US include the following:

• Manufacturing
• Retail Consumer Packaged Goods & Professional Services
• Health and Life Sciences
• Financial Services

A CE Regional Delivery Lead is assigned to each region and has the following responsibilities:

• Serves as the primary escalation point for CE delivery in assigned Industry Business Unit (IBU)
• Manages a team of up to 4 Team Leads and 32 Consultants
• Hold regularly scheduled 1:1 meeting with Team Leads and Industry Leads
• Attend Industry Project Review call with Regional VPs/CSPs
• Attend weekly practice resource call as needed to support Team Leads
• Accountable for CE Practice Revenue, Gross Margin, Utilization & CSAT targets
• Maintain a personal utilization of 50% through a supporting role on projects
• Periodically support sales by providing estimates for new opportunities in IBU
• Act as CE Hiring Manager for resources in assigned IBU or assist in interview process with other Directors of the CE practice
• Support annual strategic planning & budgeting process
• Performs other duties or tasks as assigned by Practice Lead

Expectations:

• Create an inspiring team environment aligned with the Hitachi Pillars of Strength 
• Set and communicate clear goals to subordinate team members
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Lead by example and motivate team members to reach their potential

Required Qualifications:

• Demonstrated leadership and high performance in current and past roles
• Genuine passion for the work we do and the technologies we support
• Excellent judgment, strong interpersonal abilities, and a desire to manage and develop talent
• Ability to manage multiple priorities at once
• Ability to think strategically in support of the bigger picture
• Ability to think outside of the box and find creative solutions to achieve organizational goals
• Positive mindset, results oriented and problem-solving attitude

Reports to:

• CE Practice Lead

Collaborates with:

• Practice Leadership (Practice Directors, Capability Leads, Industry Leads etc.)
• Regional General Managers
• Regional Client Service VPs & CSPs
• Project Service Leader
• Project Management Office