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Hitachi Solutions is a leading global cloud-services systems integrator that specializes in Microsoft technologies. Powered by nearly two decades of experience, we deliver end-to-end business transformation through advisory services, industry and technology expertise and implementation excellence. Our goal is to accelerate digital modernization initiatives that drive value for retail customers.
You can’t afford to stand still. Customer expectations are increasing, and the competition is becoming savvier and more sophisticated in their efforts to meet customer expectations. You need to use data to your advantage but managing and turning data into usable insights can sometimes be easier said than done.
If you’re like most retailers or CPG brands, you have massive amounts of data but don’t have the time, expertise, or in-house resources to manage it properly and maximize the value of data through analytics. To glean the customer insights you need, you must find a cost-effective way to streamline and unify your data sources.
Hitachi Solutions can help you make sense of your data dilemma. We have an entire business unit of expert data science and analytics resources, along with an AaaS offering, Empower, that brings data and insights together in a state-of-the-art customer data platform. You’ll rapidly improve the customer experience, and make more informed business decisions — all at the same time.
At Hitachi Solutions, we are experts in helping customers identify and prioritize modernization efforts through automation Although it’s certainly possible to implement automation on your own, it’s far better to work with a partner that has a proven track record of successful implementations.
Hitachi Solutions can leverage its expertise to help you determine which of your existing workflows are prime for automation, define workflows, set goals, establish metrics, and get your organization on the path to better productivity. Automation can help employees regain time to support customers, or shave hours off administrative processes and tasks, for example.
At Hitachi Solutions, we work side-by-side with our clients using Microsoft’s Automation Center of Excellence (CoE) as a blueprint. The (CoE) provides the tools necessary to embed a culture of automation from adoption to governance, and provides resources and best practices to get automation right the first time.
As supply chain woes seem to compound by the day — slowdowns at shipping hubs, runaway inflation, vanishing raw materials — it’s clear that retailers need to recalibrate their strategies for mitigating potential shortfalls. Don’t expect supply chain complexities to ease anytime soon, instead, look to the promise of digital technologies to ease the pain.
Given its broad scope, though, supply chain management can be quite complex. Its primary objective is to reduce the cost of effective inventory control, operating costs, logistics errors, forecasting, and improved agility. But forward-looking retail and CPG companies are starting to view supply chain offerings as customer-facing solutions as well as back office ones. When addressed as an intelligent supply chain solution, supply chain activities can be considered revenue sources rather than simply cost centers.