Who are we?

Hitachi Solutions is a leading global cloud-services systems integrator that specializes in Microsoft technologies. Powered by nearly two decades of experience, we deliver end-to-end business transformation through advisory services, industry and technology expertise and implementation excellence. Our goal is to accelerate digital modernization initiatives that drive value for retail customers.

Data: Critical to delivering experiences customers expect

You can’t afford to stand still. Customer expectations are increasing, and the competition is becoming savvier and more sophisticated in their efforts to meet customer expectations. You need to use data to your advantage but managing and turning data into usable insights can sometimes be easier said than done.

If you’re like most retailers or CPG brands, you have massive amounts of data but don’t have the time, expertise, or in-house resources to manage it properly and maximize the value of data through analytics. To glean the customer insights you need, you must find a cost-effective way to streamline and unify your data sources.

Hitachi Solutions can help you make sense of your data dilemma. We have an entire business unit of expert data science and analytics resources, along with an AaaS offering, Empower, that brings data and insights together in a state-of-the-art customer data platform. You’ll rapidly improve the customer experience, and make more informed business decisions — all at the same time.

Check out these resources:

  • Learn about how customer data platforms, from a retail and CPG industry angle, can lead to an enhanced and personalized customer experience.
  • Familiarize yourself with Hitachi Solutions’ Empower, our enterprise-class data platform based on Azure Data Services.
  • Read about how you can begin to build a foundation for data governance now using tools and processes that can evolve and scale as your needs grow.

Retail automation fast tracks productivity

At Hitachi Solutions, we are experts in helping customers identify and prioritize modernization efforts through automation Although it’s certainly possible to implement automation on your own, it’s far better to work with a partner that has a proven track record of successful implementations.

Hitachi Solutions can leverage its expertise to help you determine which of your existing workflows are prime for automation, define workflows, set goals, establish metrics, and get your organization on the path to better productivity. Automation can help employees regain time to support customers, or shave hours off administrative processes and tasks, for example.

At Hitachi Solutions, we work side-by-side with our clients using Microsoft’s Automation Center of Excellence (CoE) as a blueprint. The (CoE) provides the tools necessary to embed a culture of automation from adoption to governance, and provides resources and best practices to get automation right the first time.

Check out these resources:

  • Learn how you can use process automation to eliminate or reduce reliance on manual and paper-based tasks, along with some great examples of automation is being used in the Retail industry that clearly pinpoint ROI.
  • See how Hitachi Solutions has combined our Power Platform technical expertise with our dedicated UX design to help retail and CPG clients deliver automation applications, all with a great user experience.
  • Consider our Power apps POC Hackathon, an immersive, hands-on session. We’ll unlock the power of Power Apps for your organization so you can begin developing with confidence.

Supply Chain

As supply chain woes seem to compound by the day — slowdowns at shipping hubs, runaway inflation, vanishing raw materials — it’s clear that retailers need to recalibrate their strategies for mitigating potential shortfalls. Don’t expect supply chain complexities to ease anytime soon, instead, look to the promise of digital technologies to ease the pain.

Given its broad scope, though, supply chain management can be quite complex. Its primary objective is to reduce the cost of effective inventory control, operating costs, logistics errors, forecasting, and improved agility. But forward-looking retail and CPG companies are starting to view supply chain offerings as customer-facing solutions as well as back office ones. When addressed as an intelligent supply chain solution, supply chain activities can be considered revenue sources rather than simply cost centers.

Check out these resources:

  • Watch a video interview with Hitachi Solutions Retail Industry Vice President, Deb Marotta, where she discusses how the evolving use of intelligent supply chain management platforms can be used to take the lifecycle of a package one step further.
  • Learn how to maximize your retail supply chain while keeping a laser focus on your customers and ensuring a positive journey throughout the customer lifecycle.
  • Consider our envisioning workshop where we work together using design-led thinking concepts to define what supply chain-based digital transformation can look like for your organization.

Talk to our Retail and CPG Experts.

Let’s Get Started