The AI-Powered Center

Reimagine the customer experience as a driver of growth

FEATURED EBOOK

The future of service is intelligent and fast

Your contact center connects you to customers at the most critical times: when orders need to be placed, issues need to be resolved, or questions need to be answered. With the tools to respond to customer needs at the speed of AI, each of those touchpoints becomes an opportunity to drive satisfaction, loyalty, and growth.

Download the ebook

Outdated systems can’t keep up with modern business

70%

of organizations implementing generative AI prioritize “Better Customer Experience” as their top outcome.

$80B

Conversational AI is projected to reduce contact center costs by up to $80 Billion by 2026.

In an age when everything moves fast, outdated systems create frustrating delays for customers and your agents. That’s why, across industries, organizations are using AI to accelerate customer contact, improving experiences and increasing cost efficiency.

Our experience equals your success

For more than a decade, we’ve been working with customers to deliver cutting-edge solutions on Microsoft technology to make contact centers intelligent, integrated, and secure. Our deep industry knowledge, contact center expertise, and excellence in Microsoft AI Cloud implementation creates seamless modernization and better outcomes.

The Power of the Microsoft platform

The Microsoft Cloud unifies your entire data ecosystem (CRM, ERP, Knowledge Bases) to deliver a single, intelligent agent experience.

GenAI delivered by Microsoft Copilot

Copilot acts as a real-time digital assistant embedded across the Microsoft platform, providing agents with instant, context-aware information.

Agentic AI for scale

Pre-built and custom autonomous agents utilize specialized skills to execute complex, multi-step workflows.

Security for AI

Microsoft’s commitment to responsible AI and governance ensures your sensitive data is protected and compliance is maintained in every interaction.

Why Choose Hitachi Solutions?

We are the premier partner for complex Microsoft transformations, dedicated 100% to Microsoft technology.

  • 59 Microsoft Partner of the Year recognitions
    Our experience ensures a predictable, low-risk path to modernization and measurable ROI.
  • Proprietary solutions
    Our patented solutions accelerate your time-to-value, solving common industry-specific challenges right out of the box.

Accelerate value with real-world solutions

Through our experience in contact center modernization, we’ve developed solutions to dramatically accelerate the automation of key workflows to deliver value to our customers faster and with less complexity. Natively built into Microsoft Dynamics 365, we help you ease the friction that drains agent productivity and threatens compliance.

SolutionBenefitKey outcomes
Identity VerificationAutomates and enforces strict protocols for customer verification.Increases security and compliance by streamlining sensitive inquiries and minimizing fraud risk.
Call Wrap UpUses GenAI to auto-generate summaries, categorize calls, and suggest next steps.Frees agents from manual documentation, increases focus on customer interaction, and reduces AHT.
Dynamic ScriptsProvides real-time, click-through conversation guides tailored to the caller’s history.Ensures consistency and reduces training time by guiding agents through complex or compliant processes.
Hitachi Solutions AlertsDelivers real-time critical account or product alerts directly to the agent’s desktop.Enables proactive service by empowering swift action on fraud, equipment failure, or urgent issues.

Because every industry is unique

We deliver specialized value, built on deep experience working with customers in key industries.

Financial Services

Our customers reduce costs and mitigate risk by enforcing secure identity verification and automating complex claims processes and benefits inquiries.

Read the blog

Healthcare

Our customers improve patient and member trust through rigorous HIPAA compliance, secure handling of sensitive health information, and streamlined patient service and claims management.

Read the blog

Manufacturing

Our customers enhance dealer and B2B customer relationships by unifying asset telemetry, expediting warranty claims, and securely handling intellectual property and complex break/fix scenarios.

Read the blog

Drive CCaaS transformation with confidence

Don’t let legacy systems define your future. It’s time to build a resilient, intelligent contact center that transforms service into a sustainable competitive advantage.

Talk to one of our contact center experts