Field Service USA

September 30th - October 2nd

Field Service USA Announcement Banner

Hitachi Solutions is pleased to be a Keynote Sponsor for Virtual Field Service USA, the virtual event bringing together the world’s leading service organizations to benchmark, establish best practices, embrace new technologies, and build a strong network to enhance service business and field operations.

With future-facing content and a mix of interactive session formats that ensure organizations learn and network most effectively, Field Service USA sets you up for maximum profitability and competitiveness in your service business.

Be sure to mark your calendar for Hitachi Solutions’ Keynote Session, and sign-up for our Virtual Booth Mini-Demos: The New Age of Field Service is Here during the Exhibit Hall Meet & Greets!

Hitachi Solutions Keynote Session

Interview with Clean Energy Fuels: Key Lessons from Implementing a Touch-Free Maintenance Program
Date: Friday, October 2nd at 9:20am-9:40am Pacific
Speakers:
Martin Boggess, Industry Vice President, Manufacturing & Field Service, Hitachi Solutions
Bart Frabotta, Vice President of Operations and IT, Clean Energy Fuels

As service organizations continue to evolve to a “new normal” of ever-changing customer demands, employee needs, and industry developments, exciting opportunities for remote service innovation and differentiation are driving business productivity.

In this session, Bart Frabotta, Vice President of Operations and IT, Clean Energy Fuels, will discuss Clean Energy’s journey in implementing a touch-free maintenance program, and how it will enable real-time support anytime, anywhere.

This session will cover:

  1. Overview of the Clean Energy touch-free service maintenance program
  2. The challenges the organization has faced
  3. Key benefits that both customers and the company will gain
  4. Advice for leaders thinking of embarking on similar initiatives

Virtual Booth Mini-Demos: The New Age of Field Service is Here

Wednesday, September 30th

Exhibit Hall Meet & Greet: 10:30-11:00am Eastern

  • 10:30-10:40am: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.
  • 10:40-10:50am: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.
  • 10:50-11:00am: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.

Exhibit Hall Meet & Greet: 12:45-1:15pm Eastern

  • 12:45-12:55pm: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.
  • 12:55pm-1:05pm: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.
  • 1:05-1:15pm: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.

Exhibit Hall Meet & Greet: 2:45-3:15pm Eastern

  • 2:45-2:55pm: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.
  • 2:55-3:05pm: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.
  • 3:05-3:15pm: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.

Thursday, October 1st

Exhibit Hall Meet & Greet: 10:30-11:00am Eastern

  • 10:30-10:40am: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.
  • 10:40-10:50am: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.
  • 10:50-11:00am: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.

Exhibit Hall Meet & Greet: 12:20-12:50pm Eastern

  • 12:20-12:30pm: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.
  • 12:40-12:50pm: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.

Exhibit Hall Meet & Greet: 2:30-3:00pm Eastern

  • 2:30-2:40pm: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.
  • 2:40-2:50pm: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.
  • 2:50-3:00pm: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.

Exhibit Hall Meet & Greet: 4:30-5:00pm Eastern

  • 4:30-4:40pm: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.
  • 4:40-4:50pm: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.
  • 4:50-5:00pm: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.

Friday, October 2nd

Exhibit Hall Meet & Greet: 10:30-11:00am Eastern

  • 10:30-10:40am: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.
  • 10:40-10:50am: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.
  • 10:50-11:00am: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.

Exhibit Hall Meet & Greet: 12:40-1:10pm Eastern

  • 12:40-12:50pm: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.
  • 12:50-1:00pm: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.
  • 1:00-1:10pm: Field Service Solutions for Project-Based Companies
    This demonstration will show how Dynamics 365 can manage multi-day, long-running projects, and manage resourcing and activities to deliver successful implementations.
  • 1:10-1:20pm: Connected Smart Equipment
    Learn how to deliver a complete connected and predictive IoT Field Service solution.

Exhibit Hall Meet & Greet: 2:25-2:55pm Eastern

  • 2:25-2:35pm: Self-Service Scheduling/Power Virtual Agent
    This demonstration will show how to leverage Portals, Artificial Intelligence and Bots to deliver new Self-Scheduling capabilities to your customers.
  • 2:35-2:45pm: Quickly Deploy Powerful Field Service Apps with Microsoft Power Platform
    This demonstration will show how organizations are using low-code, no-code solutions to quickly deploy Field Service applications faster and better than ever before.
  • 2:45-2:55pm: Field Service Solutions for Asset-Intensive Organizations
    This demonstration will show how Dynamics 365 can manage serialized assets, sub-assets and asset history, and activity to enable full asset visibility in Dynamics 365.

If you have any questions, or if you would like to schedule a 1:1 session with our team, please email us here.