Offer: Remote Assist Quick Start

1 WEEK | $14,000 USD

Remote Assist

Remote Assist with Teams

Remote support is not simply about mitigating problems; it’s an opportunity to build stronger customer relationships by adding important value through service. However, with current global events accelerating a cross-industry shift toward a remote workforce, service organizations also need to adapt and re-think how to deliver remote customer service excellence.

Agenda:

  • Pre-requisite: Must have Microsoft Teams
  • Remote service readiness analysis
  • Implementation strategy recommendations
  • Remote Assist set-up and deployment
  • “Train-the-trainer” guidance on usage and best practices

Deliverables:

  • Enable real-time feedback and collaboration between essential front-line technicians and remote support
  • Improve first call resolution rates by getting the right information to the right people at the right time
  • Provide valuable mentoring and training opportunities for new/junior technicians
  • Facilitate enhanced communication with tools such as onscreen markups, drawings, visualizations, etc.
  • Allow technicians to work with the devices they prefer through mobile functionality
  • Reduce operational costs & improve efficiency
  • Enhance customer service

 

* Disclaimer: This offer is subject to qualification, no substitutions and no rain checks issued. Not valid toward previous purchases. Other restrictions may apply.

A representative will reach out to you as soon as possible to get you started on your journey.

We look forward to helping you implement new, positive initiatives in your company.

Register for your offer