The Wave 1 2021 release of Microsoft Dynamics 365 is bringing innovations and significant capabilities designed to help you transform your business. The release contains hundreds of new features across many Dynamics 365 applications!
We’re excited to highlight some of the most valuable new features coming in the Wave 1 2021 release. Join us at 1:00pm Eastern/11:00am Pacific on Tuesday, May 11th for our live virtual event!
We’ll show you how these new features can empower you to elevate customer interactions across multiple areas of your organization — from marketing to service to finance. During the session, our team of experts will showcase Wave 1 2021 features including:
- Enhancements to Customer Journey Orchestration
- New First Party Voice and Virtual Agent capabilities
- New portal features for technician tracking, self-scheduling, and embedded surveys
- Improved AI-based financial insights to help predict customer payments so you can tailor communications