Managed Services

Your Sustainment Team for Dynamics 365, Power Platform, Azure, and All Your Microsoft Products

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Future Proof Your Business with Sustainable Managed Support

As companies strive to be more agile and responsive in today’s fast-paced and unpredictable landscape, business transformation initiatives have soared. But to compete and win, you need to be able to squeeze as much value and ROI from your Microsoft technology investments as you can.

So when it comes to modernizing your data and business systems, it’s more important than ever to have an IT sustainment strategy solidly in place. Whether you are going to use in-house support, a managed services provider (MSP), or a hybrid approach, you don’t want it to be an afterthought. Addressing your service plan upfront makes for smoother go lives and transitions, optimizes technology capabilities and performance, and minimizes unplanned downtime and budget surprises.

Hitachi Solutions is an experienced MSP who has your back when it comes to adopting and maintaining Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft digital transformation technology. Through our skilled global resources, end-to-end support, and cost-effective and flexible options, we’re able to help you establish the ideal sustainment strategy, with the right level of care and cost, for your evolving enterprise needs.

Always On Support

No matter what’s driving you — business growth, risk reduction, IT spend management, maximized ROI, or better visibility — Hitachi Solutions managed services offers dedicated end-to-end solution support at a predictable and budget-friendly cost. From staff augmentation to co-sourcing to full support, we become an invaluable extension of your IT resources through:

Skilled and trained professionals and access to an extensive global resource network that provides follow-the-sun support
Proactive monitoring and system management across IaaS, PaaS, and SaaS solutions
Advanced problem-solving, planning and strategy, team training, knowledge transfer, specialized skills, complex issues, and more
Custom support models that give you the freedom to choose the level of service you want — a few business hours, 24/7/365 monitoring, periodic managed care, or somewhere in between

What are the benefits?

With Hitachi Solutions responsible for your cloud migration and storage, server maintenance, network monitoring and security, and infrastructure management, you can stay on top of issues that can cause downtime, rest assured your systems are secure and compliant, and that you are getting the most value you can from your Dynamics 365 and other Microsoft technology investments. And, your IT team is free to focus on higher priority items that allows users to do their jobs better and help your company grow faster.

Microsoft Managed Services Key Customer Drivers

Flexible Service

We provide a range of managed services models that offer proactive, reactive, and preventative maintenance. Monthly service subscriptions range from dedicated business hours to 24/7/365, follow-the-sun SLAs. You get the hours of expert support you need, which you’re free to use however you choose. And, the hours are adjustable month-to-month, providing unprecedented flexibility that allows us to find the best way to support your business needs now and into the future.

Increased Operational Up Time

Having an experienced managed services partner with global reach replaces the need for highly responsive resources in-house. You can rely on us to keep your systems up to date and up and running. Dedicated managed services reduces unplanned and costly downtime, so your workers remain more productive. We also deal with any unexpected roadblocks, so you can always remain focused on moving your business forward.

Monitoring & Alerting

For true 24/7/365 service, someone always has to be watching — you can’t sit and wait for something to go wrong. That’s why we take a proactive approach to maintenance. We have resources in all time zones, remotely monitoring and ready to identify, diagnose, troubleshoot, and respond to potentially significant system and security issues, dramatically reducing disruption and downtime and the associated revenue loss.

Cost-effective Scalability

As your needs evolve over time, you’ll need to scale your systems either up or down to accommodate them. Fortunately, Dynamics 365, Power Platform, and other Microsoft solutions are highly scalable by design, but you may still require additional assistance. We respond to changes in demand in real time, so you never have to worry about system downtime.

Maximized, Global Support

Hitachi Solutions managed services provides the depth and breadth of expertise to help you easily stay ahead of the curve in adopting and maintaining Microsoft Dynamics 365, Power Platform, Azure, and other cloud solutions and platforms — no matter the scope of your enterprise.

Expert Dynamics 365 and Microsoft Cloud Service

Whether you’re implementing cloud-based ERP or CRM, AI and IoT, low-code and app innovation, mobility, or other digital transformation solutions, Hitachi Solutions covers support for the entire Microsoft ecosystem including Dynamics 365, Power Platform, Power BI, Azure, SharePoint, Microsoft 365, and much more.

We are a premier Microsoft partner with the local and global presence, industry and technology expertise, and winning strategy needed to guide, advise, and fully-support your end-to-end business transformation goals — reducing costs, mitigating risks, and helping to future-proof your technology as your enterprise grows. Services include:

Platform & infrastructure
Ongoing application updates
App support & app innovation
Reporting, data & analytics
Application, infrastructure & cloud security monitoring
Azure Managed Services
And more…

How We Partner with Customers

Engagement

Dedicated support, when and where you need it

When you sign up for Microsoft managed services with Hitachi Solutions, we’re able to offer regional Customer Success Managers (CSMs), as well as dedicated offshore managers for global projects. This ensures your systems are always covered, regardless of whether you need support domestically or abroad.

We specialize in Microsoft Dynamics 365, Power Platform, and Azure but — unlike other providers — we also have product experts for almost every solution within the Microsoft stack. Let us help you improve, manage, and maintain your entire Microsoft ecosystem, whether it’s in the cloud, on-premises, or a hybrid setup. With Hitachi Solutions, you can expect tailored support and options that include:

Customized, scalable full-suite support for Dynamics 365, Power Platform, Power BI, Azure, SharePoint, Teams, Microsoft 365, Enterprise Mobility Suite, and more
A single point of contact to help you with business applications, collaborative tools, and data analytics
Certified support professionals who can provide highly responsive coverage, which can be extended to 24/7/365
A centralized service desk and cloud-based ticketing system
A command center for proactive 24/7 monitoring and alert management of your most critical resources, ensuring your applications stay secure and online
Flexible add-on services to assist with specialized skills and complex issues
Preventive maintenance and continuous improvement

Performance Monitoring & Diagnostics

Keep your applications, infrastructure, and cloud secure

With ever evolving and daily security threats, the need for consistent uptime, and shrinking in-house IT staffing, the best way to stay a step ahead is with monitoring. Adding this managed services capability provides the upkeep team with additional tools and offers more comprehensive insight, and the ability to understand multiple environments. Failure to do so properly can result in downtime, frustration, and security issues.

Benefits of working with Hitachi Solutions to expertly and proactively monitor and manage all your Microsoft technology environments include:

Understanding what and how to monitor takes experience to get right. With Hitachi Solutions doing the heavy lifting, we remove the complexity and pressure of doing it yourself.
Effective workload and security monitoring significantly reduces application downtime and security threats.
Most organizations don’t have the resources available to provide the level of monitoring needed today. We are the knowledgeable resource you need.
Knowing your network and infrastructure is healthy and protected at all times gives you peace of mind.

Cloud Solution Provider (CSP)

Expert support at a moment’s notice

By partnering with Hitachi Solutions for Microsoft managed services, you choose the hours of expert support you need, which you’re free to use however you want. You can rely on us to help your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward.

With Hitachi Solutions as your CSP, your internal IT department will save precious time and resources designing, planning, and deploying solutions. Other benefits include:

A single point of communication for all support, billing, licensing, and more
A predictable monthly cost
Monthly and annual license subscription options to optimize flexibility and cost
Licensing expertise and consulting to maximize value
Package Microsoft licensing with Hitachi Solutions industry accelerators and IP
Setup Azure cost alerting

M365 Support

Keep your M365 environment running smoothly while growing

While the majority of our customers engage Hitachi Solutions managed services for Dynamics 365, we also provide unmatched support for Microsoft 365 hosted email, Teams, SharePoint, and more. Staying on top of new features, resolving issues, and deploying new configurations can be challenging for any IT department. Finding the right blend of support will ensure your business is effectively managing its ever-growing Microsoft 365 environment.

Hitachi Solutions has expert engineers to answer questions, resolve issues, and advise on the latest M365 functionality. We’re the trusted advisor you need to:

Provide guidance on and help roll out new features and upgrades
Manage and maintain the environment
Manage and triage incoming security alerts
Monitor Azure AD Connect health
Provide support for technical issues

Operational Runbook

Ensure operational readiness

An Operational Runbook is a living and breathing guide that provides you with comprehensive best practices for system maintenance. It covers everything you need to know — from technical details on your environments and security permissions to how to manage product updates and much more.

When created with the expert insights of your business solution, an operational runbook is an amazing everyday resource that ensures:

Operational readiness
Continuity of performance
A roadmap for the future

Having this invaluable document at your fingertips allows for a smooth and easy transition to the team that will be supporting your solution going forward.

Skill, certification, and experience

For more than a decade, Hitachi Solutions has focused solely on Microsoft software and solutions. This approach has set us apart from other Microsoft managed services providers because it means we can uniquely help you improve, manage, and maintain your entire Microsoft ecosystem, regardless whether it’s in the cloud, on-premises, or in a hybrid environment.

Our approach has also enabled us to garner more Microsoft partner and customer awards than any other ISV, including:

45+ Microsoft Partner of the Year Awards
19 Microsoft Customer Excellence Awards
18 Microsoft Inner Circle Achievements
20 Microsoft President’s Club Achievements

Ready to maximize your Dynamics 365 and other Microsoft investments? Our team is standing by to discuss customized managed services for your Dynamics 365, Power Platform, Power BI, and Azure platforms.

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