Managed Services

Expert end-to-end support for all your Microsoft products

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Overview

A Premier Microsoft Managed Services Partner

We’ve come a long way since that days of traditional break/fix IT. However, most internal IT teams still aren’t equipped to keep up with the pace of innovation. Fortunately, Hitachi Solutions’ Managed Services is here to provide expert post-go live support that makes it easy to stay ahead of the curve in adopting and maintaining new technology.

We provide 24/7 access to a dedicated team of support professionals, so you always have an expert to turn to. As a premier Microsoft managed services partner with a local and global presence, we support the entire Microsoft ecosystem, including Dynamics 365, Azure, Microsoft 365, Power Platform, and enterprise mobility and security.

Our flexible model gives you the freedom to choose the level of support you need, whether it’s a few business hours, round-the-clock managed Hyper Care, or somewhere in between. Let Hitachi Solutions help you reduce costs, mitigate risks, and add lasting value to all of your Microsoft solutions.

Why should you partner with a Managed Services provider?

The Value

Unmatched, expert support
Trusted relationship with award-winning provider
Centralized & simplified support across all subscriptions

The Proof

Expert monitoring and management of your systems
Direct partner and premier support with flexible pricing
On- and off-shore resources can tailor to global operations

The Outcomes

Controlled costs & lower cost of ownership
Faster deployments
Continuous performance improvement & growth

Key Benefits of Microsoft Managed Services

Expert, Global Support Whenever You Need It

Unlike other providers, we have product experts for almost every solution within the Microsoft stack. Let us help you improve, manage, and maintain your Microsoft ecosystem, whether it’s in the cloud, on-premises, or a hybrid setup.

With Hitachi Solutions, you’ll get:

Certified local and global support professionals who can provide highly responsive coverage, that can be extended to 24/7/365
A centralized global service desk and cloud-based ticketing system
A command center for proactive 24/7 monitoring and alert management of your most critical resources available

A Dedicated Team of Technical & Functional Support Experts

When you sign up for Microsoft managed services with Hitachi Solutions, you’ll receive your own regional Customer Success Manager (CSM), as well as a dedicated offshore manager to ensure that your systems are always covered, regardless whether you need support domestically or abroad.

With Hitachi Solutions, you can expect:

A dedicated CSM to ensure that your needs are met and to advise you on the latest features and functionality from Microsoft
Dedicated support experts who act as embedded members of your team
A professional cloud-based ticketing system for complete visibility and easy service management and reporting

A Predictable, Low-Cost Alternative to Enhance Your Existing Microsoft Ecosystem

By partnering with Hitachi Solutions for Microsoft managed services, you get the hours of expert support you need, which you’re free to use however you choose. You can rely on us to help your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward.

With Hitachi Solutions, you’ll receive:

A single point of contact to help you with business applications, collaborative tools, and data analytics
Customized, scalable full-suite support for Dynamics 365, SharePoint, Azure, Teams, Microsoft 365, Power Platform, Enterprise Mobility Suite, and more
Proactive monitoring to help ensure your applications stay online
Flexible add-on services to assist with specialized skills and complex issues
Proactive maintenance and continuous improvement

Performance Monitoring & Diagnostic Services

Stay a step ahead with dedicated support

Organizations are under constant pressure to maintain customer privacy, defend company IP, and ensure business continuity. Failure to do so could result in lost confidence, customers, and revenue. With ever-evolving and daily security threats, the need for consistent uptime, and shrinking in-house resources, the best way to stay a step ahead is with dedicated support. We offer continuous performance monitoring of on-premises and cloud deployments, middle-tier application servers, backup jobs, server and network infrastructure, resource consumption, and more to give you the protection you need 24/7.

Release and Source Code Management

Monitor your most critical resources

In an age where software solutions are constructed and developed using the latest cloud technologies, gaining visibility and maintaining enterprise systems has become an increasingly bigger challenge for IT operations. Our Monitoring Solution provides centralized monitoring that can be viewed holistically from a single screen. Through a 24/7 operations center and dedicated service desk with telephone and remote support, we continuously monitor your most critical resources, provide proactive alert management, keep your systems up to date and fully backed up, ensure that new releases don’t break other appliances, and more.

Infrastructure and Integration Management

All your needs are covered

Connect cloud and on-premise systems for a streamlined, richer workflow. Software, support, and hosting/hardware needs can be covered by one simple monthly operating expense.

Operational Runbook Management

Cover everything you need to know

An Operational Runbook is a living and breathing guide that provides you with comprehensive best practices for system maintenance. It covers everything you need to know — from technical details on your environments and security permissions to how to manage product updates and much more. Having this invaluable document at your fingertips allows for a smooth and easy transition to the team that will be supporting your solution going forward.

SQL Database Administration

24/7 ongoing incident handling

We provide the Microsoft SQL Server expertise needed to take you from strategic planning to day-to-day operations. With your subscription, you’ll choose exactly the services you need, from initial consulting, system design, and architecture to 24/7 ongoing incident handling and proactive management.

How we compete

Skill, certification, and experience

For more than a decade, Hitachi Solutions has focused solely on Microsoft software and solutions. This approach has set us apart from other Microsoft managed services providers because it means we can uniquely help you improve, manage, and maintain your entire Microsoft ecosystem, regardless whether it’s in the cloud, on-premise, or in a hybrid environment.

Our approach has also enabled us to garner more Microsoft partner and customer awards than any other ISV, including:

45+ Microsoft Partner of the Year Awards
19 Microsoft Customer Excellence Awards
18 Microsoft Inner Circle Achievements
20 Microsoft President’s Club Achievements

Accelerate Digital Transformation with Our Digital Compass

As you take the next step on your digital journey, Hitachi Solutions can help you take your vision from conception to execution using our Digital Compass playbook. Digital Compass is your personalized guide to technology transformation. It consists of six major solution tracks — including Managed Services — designed to help you innovate quickly, elevating your team members along the way.

Chart a course from strategy to digital reality — find out how you can speed up successful digital transformation with Digital Compass^TM today.

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