Managed Services

Expert end-to-end support for all your Microsoft products

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What is it?

From ERP and CRM to the cloud and IoT to enterprise mobility and more, Hitachi Solutions Microsoft Managed Services provides expert post-go-live support for your entire suite of Microsoft solutions. We are fully equipped to offer a wide range of enterprise management services, including proactive security and performance monitoring, diagnostics, preventative and issue-based break/fix maintenance, release and source code management, application integration, and reliable backup and recovery.

With Hitachi Solutions as your Microsoft Managed Services partner, we provide 24/7/365 access to a dedicated team of support professionals, so you always have an expert to turn to. You can subscribe to the number of hours you need and use them however you choose. Working together, we'll tackle priorities and provide support for your entire suite of Microsoft applications.

How we can help...

We help you take your vision from inception to execution with data-driven decision making

Our comprehensive support services enable you to report and solve issues around the clock

Our technical experts work alongside you to provide advice and assistance

We offer centralized management of your Microsoft business applications, collaborative tools, and data analytics

We ensure your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward

We mitigate risks through backup and recovery, help protect data, and ensure security and compliance

The Value:

  • Proactive management
  • Global support with flexibility and scalability
  • Seamless integration
  • Easy to use portals and dashboards

The Proof:

  • Unmatched, expert support
  • Trusted relationship with award-winning provider
  • Centralized & simplified support across all subscriptions

The Outcomes:

  • Controlled costs & lower cost of ownership
  • Faster deployments
  • Continuous performance improvement & growth
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Comprehensive offerings

You can rely on us to help your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward.

  • Certified local and global support professionals who can provide highly responsive coverage, which can be extended to 24/7/365
  • Customized, scalable full-suite support for Dynamics 365, SharePoint, Azure, Teams, Office 365, Enterprise Mobility Suite, and other Microsoft solutions
  • Centralized global service desk and cloud-based ticketing system
  • Professional cloud-based ticketing system for complete visibility, easy service management and reporting
  • Managed Services provides active account management with a dedicated Customer Success Manager
  • Command center for proactive 24/7 monitoring and alert management of your most critical resources available
  • Flexible add-on services to assist with specialized skills and complex issues
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Performance monitoring and diagnostic services

Provide continuous performance monitoring of on-premises and cloud deployments, middle-tier application servers, backup jobs, server and network infrastructure, and resource consumption.

Dynamics customers can interpret the performance data from LCS to your solution.

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Release management and source code management
Prevent issues by keeping your systems up-to-date and utilizing the latest releases such as hotfixes, security updates, and more to ensure your systems are backed up and running.

Interpret what updates coming for Office 365, Dynamics 365, Azure, and more mean for your environment, to ensure releases don’t break other applications.

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Application integration
Connect cloud and on-prem systems for a streamlined, richer workflow. Software, support and hosting/hardware needs can be covered in one simple, monthly operating expense.

All-Competencies

How we compete

For more than a decade, we have focused solely on Microsoft software. This approach has set us apart from other Microsoft managed services providers. It means we can uniquely help you improve, manage, and maintain your entire Microsoft ecosystem—be it on the cloud, on-prem, or in a hybrid environment.

It has also allowed us to garner more Microsoft partner and customer awards than any other ISV, including:

  • 40x Microsoft Partner of the Year Winner
  • 19x Microsoft Customer Excellence Winner
  • 18x Microsoft Inner Circle Achievement
  • 20x Microsoft President's Club Achievement

Products and partners

Turn ideas into solutions with services to build, deploy, and manage applications — in the cloud, onprem, and at the edge — using the tools and frameworks of your choice.

Click Dimensions

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As The Marketing Cloud for Microsoft Dynamics™, ClickDimensions is redefining how marketers work and attain results with the only unified marketing technology, analytics, and services platform in the market–all made exclusively for, and natively built within, Dynamics.

Partner Details

Experlogix

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Experlogix provides powerful yet easy-to-implement product configurator technology that allows your sales reps, customers, or channel partners to create quotes and orders fast and error-free.

Partner Details

Profisee

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Profisee provides a solution for the modern era of master data management (MDM). Profisee is, not only, the fastest growing MDM company in the market, but is recognized for its lowest Total Cost of Ownership for enterprise MDM solutions.

Partner Details

Not sure how to get your application and data environments under control?

Platform Assessment