Managed Services

Expert end-to-end support for all your Microsoft products

Ongoing Support for your Microsoft Products

We’ve come a long way since the days of traditional break/fix IT. However, most internal IT teams still aren’t equipped to keep up with the pace of innovation. Fortunately, Managed Services Providers (MSPs) have made it easy to stay ahead of the curve in adopting and maintaining new technology.

Hitachi Solutions Managed Services provides expert post-go live support for the entire Microsoft ecosystem, including Dynamics 365, Azure, Microsoft 365, and enterprise mobility and security. Our flexible model gives you the freedom to choose the level of support you need, whether it’s a few business hours, 24x7 managed Hyper Care, or somewhere in between. As a premier Microsoft partner with local and global presence, we can help you reduce costs, mitigate risks, and add lasting value to all your Microsoft solutions.

How we can help...

We help you take your vision from inception to execution with data-driven decision making

Our comprehensive support services enable you to report and solve issues around the clock

Our technical experts work alongside you to provide advice and assistance

We offer centralized management of your Microsoft business applications, collaborative tools, and data analytics

We ensure your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward

We mitigate risks through backup and recovery, help protect data, and ensure security and compliance

The Importance of Managed Services

We'll assess what's driving your IT organization's need for Managed Services - managing risks, scaling your bench, maximizing your application investments, or securing visibility into your application and infrastructure environments.

The Value:

Expert monitoring and management of your systems
Direct partner and premier support with flexible pricing
On- and off-shore resources can tailor to global operations

The Proof:

Unmatched, expert support
Trusted relationship with award-winning provider
Centralized & simplified support across all subscriptions

The Outcomes:

Controlled costs & lower cost of ownership
Faster deployments
Continuous performance improvement & growth

Comprehensive offerings

You can rely on us to help your systems stay up to date and deal with any unexpected roadblocks, so you can remain focused on moving your business forward.

Certified local and global support professionals who can provide highly responsive coverage, which can be extended to 24/7/365
Customized, scalable full-suite support for Dynamics 365, SharePoint, Azure, Teams, Office 365, Enterprise Mobility Suite, and other Microsoft solutions
Centralized global service desk and cloud-based ticketing system
Professional cloud-based ticketing system for complete visibility, easy service management and reporting
Managed Services provides active account management with a dedicated Customer Success Manager
Command center for proactive 24/7 monitoring and alert management of your most critical resources available
Flexible add-on services to assist with specialized skills and complex issues

Performance Monitoring

Whether you’re supporting a network operations center (NOC), security operations center (SOC), or both, you’re under constant pressure to maintain customer privacy, defend company IP, and ensure business continuity. Failure to do so could result in lost confidence, customers, and revenue. With ever evolving and daily security threats, the need for consistent uptime, and shrinking in-house resources, the best way to stay a step ahead is with dedicated NOC/SOC support. We have the right workload security and performance monitoring solution to give you the protection you need 24/7.

Release and Source Code Management

In an age when software solutions are being constructed and developed using the latest cloud technologies, gaining visibility and maintaining enterprise systems has become an increasingly bigger challenge for IT operations. Our Monitoring Solution provides centralized monitoring that can be viewed holistically from a single screen. Through a 24/7 operations center and dedicated service desk with telephone and remote support, we continuously monitor your most critical resources, provide proactive alert management, have specialized add on services, and more.

Infrastructure and Integration Management

Connect cloud and on-prem systems for a streamlined, richer workflow. Software, support, and hosting/hardware needs can be covered in one simple, monthly operating expenses.

Operational Runbook Management

An Operational Runbook is a living and breathing guide that provides you with comprehensive best-practices for system maintenance. It covers everything you need to know — from technical details on your environments to security permissions to how to manage product updates and much more. Having this invaluable document at your fingertips allows for a smooth and easy transition to the team that will be supporting your solution going forward.

SQL Database Administration

Hitachi Solutions provides you with the Microsoft SQL Server expertise needed to take you from strategic planning through day-to-day operations. With your subscription, you’ll choose exactly the services you need — from initial consulting, system design, and architecture to 24/7 ongoing incident handling and proactive management.

How we compete

For more than a decade, we have focused solely on Microsoft software. This approach has set us apart from other Microsoft managed services providers. It means we can uniquely help you improve, manage, and maintain your entire Microsoft ecosystem—be it on the cloud, on-prem, or in a hybrid environment.

It has also allowed us to garner more Microsoft partner and customer awards than any other ISV, including:

40x Microsoft Partner of the Year Winner
19x Microsoft Customer Excellence Winner
18x Microsoft Inner Circle Achievement
20x Microsoft President's Club Achievement