What is it?
Companies in many industries deliver repair and preventive services through a field technician workforce. The service industry as a whole is going through a transformation from a very cost-centric break-fix model, to leading with service as a differentiator for their business. Now, more than ever, technology is enabling the change, making it easy to transform your service organization to an outcome-based service model.
From predictive maintenance to backend automation, the entry of new technology can improve the way you deliver service. IoT, AI, mobility, machine learning, and others help monitor the performance and health of your equipment, collecting and analyzing data, and sending real-time alerts and reports. These capabilities allow your field technicians to resolve issues before they even occur, reducing downtime and outages, increasing revenue, and keeping customers happy.
Customers that are embracing this approach to service transformation are creating new revenue streams, creating new value for their customers, and taking advantage of the proactive outcome-based service model.