Customer Engagement

Make every customer engagement an intelligent one

Customer Engagement Illustration

What is it?

Dynamics 365 Customer Engagement is a cloud-based CRM solution that helps you drive consistent and measurable improvement in everyday business processes and leverage digital intelligence to turn relationships into revenue. It’s a way to enhance your relationships, centralize customer data, act on insights from the data, incorporate automation, and provide a comprehensive customer service experience.

To get the most value and ROI from your CRM investment, it helps to have a guide who can lead the way, who has done it before, who can warn of dangers and provide encouragement in the face of obstacles. Hitachi Solutions can help your organization grow through digital transformation.

The Value:

  • Streamlined processes and centralized data
  • Complete visibility into the customer
  • Personalized customer journey
  • Enhanced efficiency and productivity

The Proof:

  • Expert assessment, strategy, migration, integration, and support management
  • Collaboration and best practices methodology
  • Reduced risk and employee disruption

The Outcomes:

  • Faster time to value
  • Lower implementation costs, less custom development
  • Improved user adoption and project success

How we compete

We are a gold-certified, award-winning Microsoft partner with deep experience in designing, implementing, and supporting Microsoft Dynamics 365. We’ve helped hundreds of clients migrate to the cloud and digitally modernize their business with Unified Operations (ERP), Customer Engagement (CRM), Sales, Customer Service, Marketing, Field Service, Commerce, Human Resources, as well as Data Analytics, IoT, Machine Learning, and more.

For more than 15 years, we have helped clients around the globe achieve outcome-driven results, quick time to benefit, and exceptional long-term value. We compel powerful results that improve your business and help you better compete and succeed in today’s digital world.

Our differentiators include:

  • Deep technical and functional knowledge of Microsoft Dynamics 365
  • Full-service, Tier 1 SI and nationally managed partner with impressive Microsoft access
  • Agile “no surprise” implementation methodology proven to drive client value and ROI
  • Strong industry focus and expertise
  • Strategic alliances with other ISVs to deliver and support superior D365 solutions
  • Global presence and resources with localized, cost-effective support

Rethinking Sales and Marketing

Learn how to drive optimal alignment between your sales and marketing teams to improve the customer experience, acquire new customers and maximize retention.