Customer expectations are evolving fast—and so should your contact center.
Leaders today are looking for smarter ways to deliver seamless and personalized experiences across channels.
With Microsoft Dynamics 365 Contact Center, powered by AI Microsoft Copilot, you can meet this demand head-on.
Join us for an exclusive webinar on November 27 (Thursday), where our expert will showcase how an automated, AI-powered Contact Center as a Service (CCaaS) platform can transform the way your teams work and how your customers experience service.
What to Expect
- Live demos of voice, intelligent routing, AI-powered summaries, and real-time assistance.
- Clear walkthrough of adoption steps, ROI checklists, and integration strategies.
- Expert guidance on modernizing your contact center without disrupting current systems.
Why You Should Attend:
- Understand what CCaaS is and why it matters now.
- See how Dynamics 365 Contact Center works—standalone or with your existing CRM.
- Explore Azure-powered voice services and Copilot-enhanced agents experiences.
- Learn reference architecture and rollout patterns (greenfield vs. coexist with non-Microsoft CRM).
- Get clarity on licensing options and how they compare to traditional Customer Service setups.
Who Should Join?
CX and Customer Service Leaders, IT Decision Makers, Operations Managers, Solution Architects, Contact Center Supervisors
Meet our presenters:
- Yong Caballero – Associate Director, Presales (Hitachi Solutions)