Delivering exceptional customer experience is a goal shared across many industries, and it often starts with the service provided by your contact center. When agents resolve more issues on the first call, it reduces repeat issues and enhances both agent and customer experiences.
Empowering your agents with AI-driven tools can help them deliver great service across various scenarios.
Join us for the Empowering Contact Center Agents with Dynamics 365 and Microsoft Copilot Webinar on May 21st. With the help of our experts, gain insights into how you can improve your organization’s contact center operations for both customers and agents through AI-driven practices and the capabilities of your contact center within Microsoft Dynamics 365 and Copilot.
Why you must join:
- Explore the evolving contact center landscape with expert insights.
- Learn about Dynamics 365 and Copilot’s standard features and capabilities for contact centers.
- Identify key strategies through use cases to enhance data visibility, enabling more effective engagement and better resolutions.
Meet our Speakers:
- Prakash Omer (Associate Director – Customer Engagement)
- Yong Caballero (Associate Director – Presales)