Delivering exceptional customer experience is a goal shared across many industries, and it often starts with the service provided by your contact center. When agents resolve more issues on the first call, it reduces repeat issues and enhances both agent and customer experiences.
Empowering your agents with AI-driven tools can help them deliver great service across various scenarios.
Watch our on-demand webinar on Empowering Contact Center Agents with Dynamics 365 and Microsoft Copilot Webinar. With the help of our expert, gain insights into how you can improve your organization’s contact center operations for both customers and agents through AI-driven practices and the capabilities of your contact center within Microsoft Dynamics 365 and Copilot.
Why watch?
- Explore the evolving contact center landscape with expert insights.
- Learn about Dynamics 365 and Copilot’s standard features and capabilities for contact centers.
- Identify key strategies through use cases to enhance data visibility, enabling more effective engagement and better resolutions.
Our Speaker:
- Ian Del “Yong” Caballero (Associate Director – Presales)