Upcoming Event

Copilot for Customer Service Workshop

Join us for this live, interactive learning session.

Save your seat!

Enhance Customer Experience with Copilot for Customer Service

Join Microsoft and Hitachi Solutions experts for this great, complimentary opportunity to learn more about how Copilot for Customer Service will enhance not only your customer’s experience, but also internal workstreams, communications and process. Along with a general overview, the workshop will cover Copilot capabilities, how to enable and configure Copilot functionalities in Dynamics 365 Customer Service and Power Virtual Agents, interactive demos and Q&A. This is a live, interactive experience.

Event Details

When: Tuesday, November 14, 12 – 2PM EST
Who: Are you currently licensed for Microsoft Dynamics 365 Customer Service and Power Virtual Agents and interested in learning how Copilot can help?
How: Register for a seat. Space is limited!
Presentation Panel: Hitachi Solutions’ Eric Lin and Ashley Horiuchi with Microsoft’s Deepa Bansal

Agenda includes:

  • Introduction to Copilot for Customer Service
  • Overview of Copilot in D365 Customer Service and Power Virtual Agents Capabilities
  • Copilot Data Flow and Architecture with Interactive Demos
  • Q&A