How will this webinar help me?
As customers’ expectations of service levels continue to evolve and expand, service organizations must adapt and increase their competitive advantage by increasing their ability to service customers.
Watch our on-demand webinar to hear Rob Ivy, Chief Financial Officer at Lee Company, discuss Lee Company’s service transformation journey and its guiding principles, and how it will impact the company’s plans for growth.
This webinar will cover:
- An overview of Lee Company’s service transformation strategy and goals
- The impact of service transformation on the customer experience
- Key learnings and advice for leaders contemplating embarking on a similar journey
- Michael Mendoza, Director of Field Service, Hitachi Solutions America, Ltd.
- John Cowden, Director of Digital Transformation Advisory, Hitachi Solutions America, Ltd.
- Rob Ivy, Chief Financial Officer, Lee Company