Transforming Retail and Consumer Goods Customer Experience

How will this event help me?

As consumers demand better services, the retail and consumer goods (RCG) sector is now inclined to focus more on elevating operational efficiency while continuously meeting the diverse needs of customers today.

In line with this commitment, we invite you to join us at the Transforming Retail and Consumer Goods Customer Experience Event on Monday, 18 September 2023, 1:00 PM BKK time at the Microsoft (Thailand) Co., Ltd. office. Industry and technology experts from Hitachi Solutions and Microsoft will discuss the ever-evolving RCG landscape and the right approach to providing omnichannel service and personalized shopping experience for customers.

What to expect during the event:

Learn the current trends that are transforming the retail and consumer goods market.
Understand the current challenges and opportunities for RCG and customers alike.
Explore strategies for enhancing CX, loyalty management, and customer retention.
Dive into the current advancements in generative AI (Copilot and ChatGPT), its role in RCG, and the need for compliance

Let’s navigate the future of RCG together. Register now!

Registration starts at 1:00 PM BKK time.
Complimentary lunch will be served during the event.

Meet the speakers:

Rojrit Vongvirulh – Associate Director – Customer Engagement, Hitachi Solutions Thailand
Sansanee Insuwan – BizApps Specialist, Microsoft