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On-Demand Webinar

Transforming the Contact Center Experience

Elevating Experiences for Agents and Customers Alike with Hitachi Solutions and Microsoft

How Will This Webinar Help Me?

Call centers, now often referred to as contact centers in today’s digital world, have been the backbone of customer service operations for decades. According to McKinsey, “Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.” Is your organization on the right path to transform your contact center?

Hitachi Solutions has decades of experience in contact center engagements and understands what you need to take advantage of the modern applications available today so you can optimize the customer and employee experiences that lead to an improved bottom line.

Join us for a webinar to see how Hitachi Solutions and Microsoft are transforming contact center experiences as our experts dive into:

  • The contact center landscape
  • How Hitachi Solutions IP, Microsoft Dynamics 365, and Copilot come together in real-world scenarios including average handle time, agent onboarding and more
  • How to take the next step