On-Demand Webinar

Building a World-Class Service Organization

Watch our Q&A with Microsoft for expert insights on how to deliver service excellence

Strategy-Service-Data-Product-As-A-Service Strategy-Service-Data-Product-As-A-Service

How will this webinar help me?

Moving to a Product as a Service model requires transforming the service experience to support this new way of business. Identifying how to more effectively engage customers, enhance worker productivity, and accelerate a successful transition from reactive to predictive operations are all critical to driving outcome-based service success.

Join this webinar to learn the core service transformation principles that lead to world-class service, and how to drive the shift to world-class service in your organization.

Key takeaways:

  • Understand the key elements of a world-class service organization
  • Identify important trends and developments in delivering world-class service
  • Learn key considerations to keep in mind when embarking on a service transformation journey

Featured Experts:

Michael Mendoza, Director of Field Service, Hitachi Solutions America, Ltd.
Julia Jeschke, Director of Global Solution Strategy, Dynamics Field Service, Microsoft

On-Demand Webinar Series: Strategy, Service, Data: The Three Pillars of Product as a Service Success – Why You Should Watch Now

Be sure to check out the other webinars in the series:

  • In How to Build Value with the Right Product as a Service Strategy, you’ll hear expert advice on how to develop a winning strategy that delivers tangible business value and outcomes to both your company and your customers. Watch now!
  • In What Do Connected Products Really Mean?, you’ll discover the key components needed to achieve end-to-end product connectivity. Watch now!