Accelerating Transformation & Innovation in Insurance

Unlock Digital Transformation with Hitachi Solutions

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Who are we?

We are an award-winning, global cloud services systems integrator delivering solutions that empower sustainable growth for insurance organizations. With decades of expertise in Microsoft applications and technologies, Hitachi Solutions supports our customers’ modernization initiatives and business transformation goals.

Our team of industry, solution, and technology experts helps insurers increase productivity, reduce risks, enhance experiences, streamline claims processing, accelerate underwriting, and more, making real transformation easier in today’s complex and competitive market

Webinar: Agentic AI in Insurance

Join Hitachi Solutions for discussion on how agentic AI is impacting the insurance industry in the era of the Frontier Firm.

According to McKinsey, insurers need to set a bold vision for embedding AI into every part of their business. From claims to underwriting to customer service and more – the potential for the impact of AI is promising but there are still challenges to overcome.

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How Hitachi Solutions Helps Insurers

Transform Experiences and Empower Employees & Agents

Achieving profitable growth while adjusting for evolving customer needs and increasing expectations are critical for success in today’s insurance market. Insurers should be seizing the opportunity to innovate and expand both coverage and product offerings – while maintaining focus on policyholder, agent, broker and partner experiences.

Hitachi Solutions helps insurers deliver exceptional experiences with our industry-tailored solutions.

Engage for Insurance is a Dynamics 365-based solution that empowers insurers to manage policyholder relationships, streamline operations, and drive growth. It integrates sales, service, onboarding, claims, and risk management into a unified platform, enhancing agent productivity and delivering personalized, data-driven experiences across agencies, brokers, and customers.  With modular tools like Distribution Relationship Management, Direct Channel Management, Risk Management, and Policy Integration streamline agent onboarding, automate risk assessments, and unify service workflows — cutting implementation time by 50% and reducing operational costs by up to 80%.

Hitachi Solutions Contact Center Suite includes four products to revolutionize contact center operations, seamlessly integrating with Microsoft Dynamics to optimize every customer interaction.

Alerts

Ensure smoother, more efficient operations. The intuitive user interface allows for straightforward configuration, featuring built-in responses to alerts. Flexible alert definition options and extension possibilities using custom JavaScript enable custom actions tailored to your specific requirements.

Call Wrap Up

Utilize AI to summarize call details, capture next steps, and suggest any missed information. This intelligent wrap-up process streamlines post-call activities, ensuring that all crucial data is instantly logged into your system.

Identity Verification

Make it quick and easy for call center reps to verify customers, improve service, and save your organization money. Identity Verification puts call reps on a clear path, giving them the required questions and steps to ensure your calls are secure, private, and cost-effective.

Dynamic Scripts

Guide your CSRs through structured conversations, ensuring all necessary topics and areas are covered efficiently. Dynamic Scripts standardizes responses and enhances the quality of customer interactions by providing a consistent and thorough approach.

Manage Risk and Compliance

Deepen risk insights, facilitate regulatory compliance with standards including NAIC, and combat fraud on a highly secure and compliant platform. Insurers need to protect both agents and policyholders by improving defenses against AML, fraud, and cyber threats and our goal isn’t simply to secure your systems for today but to fortify them for the future. Equip your organization with the ability to anticipate and neutralize threats before they harm your business leveraging Microsoft Defender for Endpoint, Microsoft Defender for Identity, and Microsoft Sentinel.

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Maximize Insurance Data Potential with Empower Data Platform

Data is at the core of every decision — policy pricing, customer segmentation, risk assessment, and claims processing. However, the sheer volume and complexity of this data can be overwhelming. Hitachi Solutions simplifies this process with Hitachi Solutions Empower Data Platform, a single source of truth for all your data needs.

We centralize your diverse data sources onto the Empower Data Platform, enabling your teams to unlock intelligence and make strategic business decisions. With Empower, you can connect previously siloed data in a matter of days and at a fraction of the cost.

The Future of Insurance is Here

The journey to modernization starts with your data and leads to real, AI-empowered business transformation. To learn more about how Hitachi Solutions can help, contact us today.

Talk to our Industry Experts