Hitachi Solutions, Author at Hitachi Solutions

Follow These 7 Best Practices to Improve Your First-Call Resolution Rate

Your call center is your first line of defense in the war against poor customer service, and your first-call resolution rate could be the key to improving both customer and employee satisfaction, as well as reducing operating costs.

How Call Center Automation Empowers Agents & Enhances CX

From increased agent productivity and engagement to an enhanced customer experience, call center automation boasts a wide variety of benefits.

The importance of digital and data

Read this blog to uncover why businesses must not just embrace but strive for digital transformation to remain competitive in today’s economy.

How to Choose the Best Microsoft Partner for Success

Choosing the right Microsoft partner is key! Discover what to look for in a strategic partner that can drive growth and long-term success.

From instinct to insight: How data is transforming Retail

Discover how data analytics is crucial for modern retailers and how it can improve inventory management, pricing strategies, and customer experiences.

Hitachi Solutions is Premier AI-driven Quality Assurance Partner for Leapwork

Hitachi Solutions, a global leader in business and IT services, has solidified its position as a top-tier certified delivery partner for Leapwork , enabling our expert team to continue delivering best quality Microsoft technology solutions for our customers. Forged in 2023 as a strategic delivery partnership, Leapwork has just named Hitachi Solutions as the first […]

Transforming Data Entry in Any Industry with AI Document Management

According to Gartner research, poor data quality imposes an average annual cost of $12.9 million for companies across various industries. On the flipside, Tech Report recently reported that automated data entry ensures between 99.95% and 99.99% accuracy. That means data collected is much cleaner than manual entries, which Tech Report found have about 400 errors […]

How to improve your business strategy for sustainable growth and success?

Read our latest blog to see how you can improve your business strategy for long-term sustainable growth and success

Delivering on Local Digital Ambitions: The Potential of New Technology and Asks for the New Government

Read the insights from our latest roundtable hosted with the Local Government Chronicle and discover senior sector figures' thoughts on the potential of using digital in local government.

The Role of Accessibility Testing in Digital Inclusivity

At Hitachi Solutions, we believe that true digital innovation lies in inclusivity. Our commitment to Accessibility Testing is at the core of our approach to building seamless, inclusive digital experiences that empower users of all abilities. Discover our latest blog to see how accessibility can be integrated into every stage of project delivery, ensuring our solutions not only meet WCAG standards but also elevate user experience and foster inclusivity.