Here’s How to Deliver an Exceptional Customer Experience
Despite its importance, many businesses still struggle with customer experience. Fortunately, we’ve put together KPIs, best practices, and more to help you get on track....
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How Predictive Analytics is Transforming the Future of Business
Despite sounding like something out of a science fiction novel, predictive analytics is based in reality — and its transforming the way the world does business....
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Hitachi Solutions Included in Independent Now Tech: Microsoft Business Applications Services, Q3 2020 Report
IRVINE, Calif. — September 17, 2020 — Hitachi Solutions, a leading provider of global industry solutions powered by the Microsoft Cloud, is proud to announce its inclusion in Forrester’s Q3 2020 Now T...
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20 Successful Call Center Strategies to Implement Today
Enhance agent performance, optimize the customer experience, and drive customer loyalty with these call center best practices....
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Maximize Your Revenue with Upselling and Cross-selling
Generate more revenue from your existing customer base by implementing these upselling and cross-selling strategies....
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