Thought Leadership

IRVINE, Calif. — September 17, 2020 — Hitachi Solutions, a leading provider of global industry solutions powered by the Microsoft Cloud, is proud to announce its inclusion in Forrester’s Q3 2020 Now T...

Enhance agent performance, optimize the customer experience, and drive customer loyalty with these call center best practices....

Generate more revenue from your existing customer base by implementing these upselling and cross-selling strategies....

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The key components of successful digital transformation are – see our recipe for optimal digital transformation strategy...