AI-Powered Customer Service: What to Watch for in 2022
Artificial intelligence has become the leading competitive differentiator for customer service — here are the biggest AI trends to watch for in this year....
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Hitachi Solutions America Named A Leader in Everest Group’s First PEAK Matrix Assessment for Microsoft Dynamics 365 Services
Company debuts at #2 for vision and capability, #3 for market impact...
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Why You Should Integrate CRM with Marketing Automation [and How to Start]
Integrating CRM and marketing automation platforms provides big benefits for sales and marketing teams. Hitachi Solutions helps make that process seamless....
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How Customer Portals Can Enhance Customer Service
Today’s consumer is independent with a DIY mentality. Customer portals and other self-service options are a great way to optimize the modern customer service experience....
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Hitachi Solutions Achieves the Microsoft Business Applications 2021/2022 Inner Circle Award for the 18th Consecutive Year
Hitachi Solutions America, Ltd., a leading provider of global industry solutions powered by cloud services from Microsoft, today announced it has earned the prestigious Microsoft Business Applications...
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