Consumer Packaged Goods

Challenges we are solving

• Lack of end-to-end supply chain visibility, making it difficult (if not impossible) to mitigate disruption and rising production and shipping costs
• The need to expand into the direct-to-consumer space without cannibalizing existing business
• Having to assess the impact of direct-to-consumer operations and find ways to support both new and existing fulfillment channels
• Data spread out across disparate systems, preventing firms from creating detailed customer profiles and delivering personalized experiences
• Lack of omnichannel support for customer service teams, preventing them from gaining a comprehensive view of customer activity and providing always-on service

• Consumer demand for sustainable and health-conscious products, convenient options, same-day delivery, and innovative, personalized experiences
• Changes in consumer behavior, including increased scrutiny on brand values and social responsibility, price and value sensitivity, and preference for smaller brands amongst younger generations
• Increased competition from private-label and DTC-native brands
• Finding the talent to support digital transformation