Manufacturing

Meet Maria
She’s a regional channel manager who strives to support her dealers and make it as easy as possible for them to do business with her. After all, the more of her products they sell, the more revenue she drives for her company. However, her company’s antiquated systems and manual processes are slowing her – and her dealers – down.

Maria wants to bring more value to her dealers
But to do this, she must be armed with a real-time, 360-degree view of her dealer accounts while on the road, and have centralized, easy access to product information and data-driven insights – across all channels. At the same time, she must simplify and speed the way she interacts with dealers to help the position and sell her products and help them grow their business.

Modernization drives success
Implementing a modern cloud-based platform to centralize data, automate forecast and planning processes, mobilize access to information, and enable self-service portals will help Maria support her dealers better, allow them to be more responsive to their customers, and allow her to demonstrate more value in her partnerships while driving more revenue for everyone.

Meet Terri
She is a call center representative who is the go-to for all customer issues – from simple questions to product orders to warranty claims and more. No matter the problem, Terri must triage, validate, and solve it in a timely manner while the customer is still on the phone.

Terri wants to drive loyalty through great customer experience
But she has so much data in so many different systems it can be hard to get the information she needs quickly enough. Because the systems don’t talk to each other, she wastes a lot of time searching for information, misses opportunities to upsell warranties and new products, and often has to put customers on hold or call them back.

Digital transformation is key
Terri needs a centralized and integrated platform and account visibility to be more efficient, agile, and responsive. With customer and warranty data at her fingertips – and automated chatbots to support routine queries — she is able to increase call volume, improve first time call resolutions, and enhance customer satisfaction. Not only does this reduce support costs for company, it drives customer loyalty as well.

Meet James
He’s a sales vice president who wants to grow his pipeline. However, James spends all his time gathering data for revenue planning and forecasting and for generating quotes. These are such complex and time-consuming tasks, there’s no time left for him to proactively hunt for new opportunities and drive more success.

James needs a complete understanding of his business at a glance
But his company’s systems are old and sales processes are manual and inefficient. Source data is often out of date – resulting in inaccurate forecasts, lost revenue, and missed opportunities. To do his job right, James needs a single source of truth to drive business quoting, forecasting, and planning.

Digital transformation is key
Centralizing data and automating processes reduces the sales cycle and empowers James with access to real-time data that dramatically streamlines and simplifies his job. Data insights allow him to personalize the sales experience for customers and increase win probability. He’s also able to reduce quote to order processing and make more accurate predictions for forecasting and planning.