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Live from CES with Alex Rigaud

In this episode of Exchanges with Hitachi Solutions, Alex Rigaud, Vice President of Incubation Solutions, reports live from CES 2026 in Las Vegas. Together, we explore the latest innovations on display at the world’s largest consumer electronics show and highlight how Hitachi Solutions is shaping the future of AI, data, and automation. You can meet […]

2 minute read

Shadow AI: The Hidden Challenge Enterprises Must Address

Artificial Intelligence is basking in the light of news coverage, social media, and mindshare of business leaders looking to leverage its vast capabilities. But something else is lurking in the dark: shadow AI.  Much like shadow IT before it, shadow AI refers to the proliferation of unmonitored, unregistered, and often unauthorized AI agents within an […]

4 minute read

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Contact centers in the financial services industry face a difficult challenge. Customers expect seamless, instant resolution to every issue, without regard to regular business hours. Organizations are eager to deliver on this value, but they have to overcome data challenges and meet strict regulatory standards to do so. Contact center agents can be stuck in […]

4 minute read

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Contact center agents in manufacturing organizations face a difficult challenge. Customers and channel partners expect swift, expert resolution for a wide range of issues, ranging from product ordering and sales support to break/fix scenarios and warranty claims. While they endeavor to meet and exceed these expectations, they’re often unable to deliver because they lack visibility […]

4 minute read

Delivering Extraordinary Member, Patient, and Employee Experience

Healthcare contact centers face a difficult challenge. Members and patients expect swift, compassionate, and secure resolution to inquiries about claims, benefits, and care coordination that can be both sensitive and urgent. While payors and providers are eager to meet this expectation, they have to overcome severe data fragmentation and meet strict HIPAA and compliance standards […]

4 minute read

Customer Zero is a Strategy, Not a Slogan

Proof over promises: We use it. We prove it. You benefit faster. In the age of AI, every vendor claims innovation; but the organizations that lead are those that make themselves the customer. At Hitachi Solutions, “Customer Zero” isn’t a marketing tagline, it’s a strategic operating model that drives credibility, accelerates learning, and delivers measurable […]

5 minute read

Don’t Boil the Ocean to Make Pasta: A Smarter Approach to AI Adoption

You don’t have to boil the ocean to make pasta. You just need a pot. That simple analogy captures one of the biggest mistakes I see organizations make when approaching data and AI. Too often, leaders believe they must tackle everything at once, every dataset, every workflow, every system, before they can begin. The result […]

3 minute read

Data First, AI Second: Insights from Microsoft Ignite

In this episode of Exchanges with Hitachi Solutions, host Matt Volke sits down with Alex Rigaud, Vice President of Incubation Solutions, fresh from Microsoft Ignite in San Francisco. Together they unpack the biggest announcements from Ignite—including Microsoft’s new Agent 365 platform—and explore how organizations can move from experimentation to truly embedding AI across their business. In this episode, you’ll hear Matt […]

2 minute read

GitHub Copilot CLI: Boost Developer Productivity in the Terminal

Check out Lucas Pains’ blog for more. I’ve been using GitHub Copilot CLI for a few weeks now, and it has significantly enhanced my productivity beyond what Copilot in IDEs already provides. In this post, I’ll share my experience and practical tips to help you maximize this powerful terminal-based AI assistant. What is GitHub Copilot CLI? GitHub […]

6 minute read

Hitachi Solutions is Turning Birthdays into Impact

We’re planting a seed for sustainability with Ecologi At Hitachi Solutions, sustainability is more than a goal, it’s a responsibility. Through our collaboration with Ecologi, we actively support global climate action projects that restore ecosystems and reduce carbon emissions. Partnership with Ecologi Through our collaboration with Ecologi, we actively support global climate action projects that […]

3 minute read

5 Insights on AI Agents from an Industry Insider

There’s a lot of noise about AI agents—awareness campaigns, pressure to adopt, and confusion about what AI agents are actually for. Recently, I sat down with Chris Fairfax, Technical Product Manager for Industry Cloud at Hitachi Solutions, to clear the fog around agents and agent use cases. We’re here to add clarity, not just to […]

4 minute read