Financial Services
12 Ways D365 and Copilot Can Increase Productivity & Personalization in the Capital Markets Sector
In the financial world, it’s more important than ever to deliver an efficient, personalized client and employee experience. The term “clients,” however, goes beyond the direct client and includes key collaborators and influencers that are typically part of deals, fundraising, transactions, and ongoing relationship management. Automation and efficient workflows need to keep up, especially since […]
Here’s How to Deliver an Exceptional Customer Experience (for 2026)
Increasing customer expectations and an unsteady economy will create a crossroads for customer experience (CX) programs in 2023. With the potential for companies to start tightening their belts, organizations that have strategies and solutions to improve customer experience — and the data to prove it — will remain healthy and continue to thrive. Post-pandemic, the […]
Top Banking Industry Challenges in 2026 (And How Microsoft-Powered Solutions Solve Them)
Banks and credit unions face rising fraud losses, compliance costs, and customer expectations in 2026. See the top challenges — and how real institutions solved them with Microsoft technology and Hitachi Solutions.
8 Key Ways to Improve Customer Service in Banks
Customer experience has become a key competitive differentiator in the financial services industry. Since customer service is a core component of the customer experience, it’s vital that banks and credit unions not only look for ways to improve customer service in banks, but to completely exceed expectations.