Story highlights
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At a glance
- Industry - Not-for-profit
- Region - North America
- Company Size - 2,500+ employees
- Project - Member-engagement platform transformation
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Products & Services
- Microsoft Dynamics 365 (Customer Insights, Customer Service, Sales)
- Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Microsoft Azure
- Microsoft 365
- Common Data Service
- Dynamics 365 Healthcare Accelerator (FHIR-based)
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Results Snapshot
- $6 million expected annual saving
- 1,400 users on the new platform
- 700,000+ members cared for
- 1 view single view into the heartbeat of every member
The Customer
To improve the quality of care while lowering costs for its members, MVP Health Care works to provide seamless coordination by monitoring and managing members with programmes designed to capture early diagnoses, prevent complications and drive better patient results. A regional not-for-profit health plan founded in 1983, MVP cares for more than 700,000 members across New York and Vermont.
Fully understanding members’ needs, however, was challenged by a customer relationship management environment that was pieced together from multiple siloed data sources and technologies.
The Challenge
To minimise high-cost claims, reduce provider visits, lower rates and promote healthy communities, MVP Health Care wanted to replace its makeshift CRM environment and generate the visibility it needed to better understand its membership.
The Solution
MVP Health Care worked with its integration partner Hitachi Solutions, a member of the Microsoft Partner Network, to deploy its Dynamics 365 member-engagement platform to 1,400 users. Using Microsoft Dynamics 365, Microsoft Azure, Microsoft 365 and Microsoft Power Platform, MVP built a comprehensive, centralised, fully interoperable member-engagement platform with Common Data Service, creating a single view into the heartbeat of every member. As it moves forward, the organisation will use the Microsoft Dynamics 365 Healthcare Accelerator to rapidly develop new solutions and workflows using an FHIR-based data model.
Why Hitachi Solutions
MVP Health Care chose Hitachi Solutions as its integration partner, a member of the Microsoft Partner Network, to deliver a comprehensive, centralised, fully interoperable member-engagement platform that brought its previously siloed data sources together into a single, trusted view.
The Benefits
- A comprehensive, centralised, fully interoperable member-engagement platform
- A single view into the heartbeat of every member
- An expected saving of USD 6 million annually
- Standardised processes that drive more member value and promote healthier communities
- A foundation, via the Healthcare Accelerator and an FHIR-based data model, to rapidly develop new solutions and workflows
What’s Next?
MVP Health Care has transformed itself into a healthcare innovator. As it moves forward, it will use the Microsoft Dynamics 365 Healthcare Accelerator to rapidly develop new solutions and workflows on an FHIR-based data model, continuing to standardise processes, drive more member value and promote healthier communities.
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