From 2 Hours to 2 Minutes

From proof-of-concept to realized ROI

In this customer panel, Grand & Toy shares the unfiltered story of moving AI from proof of concept to realized ROI. Facing a 1991-era AS400 ERP where reps clicked through 18 screens to answer a single “Where is my order?” question at a cost of 35,000+ tickets a year and 55% of all service cases. The team partnered with Hitachi Solutions to deploy a Copilot Studio + Power Platform agent embedded directly in Microsoft Teams.

The results: WISMO (Where is My Order) data retrieved in under 2 minutes vs. 2 hours; ~2,800 hours saved in just 48 hours of pilot use; and sellers’ time was reallocated to selling. The big lesson? Pick one metric, one job, one agent – co-build with the business, and let the wins compound.

Want to see how they did it? Watch this video to see how.

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