Michael Mendoza
Delivering Extraordinary Customer, Dealer, and Employee Experiences
Contact center agents in manufacturing organizations face a difficult challenge. Customers and channel partners expect swift, expert resolution for a wide range of issues, ranging from product ordering and sales support to break/fix scenarios and warranty claims. While they endeavor to meet and exceed these expectations, they’re often unable to deliver because they lack visibility […]
Frontier Firm Manufacturer Series: Agentic AI Use Cases Driving Real Value
Agentic AI, with its ability to operate autonomously and adaptively, is transforming how manufacturers approach everything from customer service to compliance. As Joel Lindstrom, Hitachi Solutions Power Platform Senior Sales, emphasized in our recent webinar, “Start with meaningful business cases… where the biggest rework is, where the biggest frustration is.” Let’s take a look at […]
Frontier Firm Manufacturer Series: Orchestrate a Proactive and Efficient Manufacturing Hub with Agentic AI
Manufacturers of all types have the same challenges – how to improve operational efficiency, increase agility and automation, and decrease downtime and disruptions. Dipping your toe or toolbelt into AI is not only a “nice to have” but mission critical to manufacturers to not only stay competitive but excel in these unpredictable times. Manufacturers are […]
Data Intensity: A Cornerstone for Successful AI Initiatives
The best AI tools use the best data, and the best decisions are made when you have the whole picture. When it comes to analytics and artificial intelligence in field service, this is absolutely true, and one principle stands out above the rest: data intensity. The combination of data volume and quality is vital to […]
5 Things That Get Us Excited About Contact Center as a Service
The future of customer service is already here. And if you want to stay ahead of the curve, that means embracing innovation. Microsoft’s latest offering, Dynamics 365 Contact Center, is a game-changer in the Contact Center as a Service (CCaaS) landscape – loaded with the capability of generative AI to vastly improve customer service, call […]
IoT in Manufacturing: Applications Today and the Future
The implementation and use of the internet of things (IoT) has transformed how industries operate, communicate, and utilize data— and it’s only continuing to grow. It is estimated that by 2025, over 75 billion devices will be connected via IoT. In manufacturing, those changes have also come at a rapid pace, and an industry that was once […]