Customer & User Experience
Delivering Extraordinary Member, Patient, and Employee Experience
Healthcare contact centers face a difficult challenge. Members and patients expect swift, compassionate, and secure resolution to inquiries about claims, benefits, and care coordination that can be both sensitive and urgent. While payors and providers are eager to meet this expectation, they have to overcome severe data fragmentation and meet strict HIPAA and compliance standards […]
Field Service on the Go: Experience the Power of Copilot in Mobile App
In today’s fast-moving world, field service teams need more than just tools—they need intelligent solutions that work wherever they are. At Hitachi Solutions, we are proud to introduce the next leap in service excellence: the Microsoft Dynamics 365 Field Service mobile application, now supercharged with Microsoft Copilot AI. Prerequisites: What You Need to Get Started […]
Amp Up Your Marketing Game: Effortless Segment Creation with AI in Dynamics 365 Customer Insights
Are you ready to revolutionize your marketing campaigns and reach the right audience with just a few clicks? Dynamics 365 Customer Insights and AI-powered Microsoft Copilot lets users create complex customer segments as easy as typing a sentence. Here’s how you can harness this game-changing feature, from setup to execution. Objective The goal is to […]
Revolutionizing Field Service with AI: A Smarter, Faster, and More Efficient Approach
In today’s fast-paced business environment, efficiency and customer satisfaction are top priority. At Hitachi Solutions, we understand these needs and are excited to share how we’re transforming field service operations with the power of Artificial Intelligence (AI). The Challenge: Streamlining Service Requests Traditionally, managing field service requests involves a lot of manual effort. Service teams […]
Mastering Performance: Key Patterns and Anti-Patterns in Microsoft Dynamics 365 Finance and Supply Chain Management
Overview: Common Patterns vs. Anti-Patterns In this blog, we will provide a brief guide to common positive and anti-performance patterns in Microsoft Dynamics 365 Finance and Supply Chain Management. Understanding these patterns is key to ensure efficient data management and maintaining overall system health. Before diving into detailed strategies, here is a quick reference of […]
Mastering Performance Troubleshooting in Microsoft Dynamics 365 Finance and Supply Chain Management
Microsoft Dynamics 365 Finance and Supply Chain Management (SCM) has long been a powerful platform that drives critical business processes. However, as with any robust system, performance challenges can occur. In this blog, we outline a clear, technical approach to diagnosing and resolving these issues, drawing on proven tools and real-world strategies. Understanding Performance Challenges […]