Customer & User Experience

Dynamics 365 Contact Center Quick Start: SmartConnect 365

Dynamics 365 Contact Center Quick Start: SmartConnect 365

Carrier of the Future

Carrier of the Future

Carriers are navigating economic uncertainty, shifting customer expectations, along with increased risk and rising costs from factors beyond their control. Read how AI is driving necessary modernization to enable both resilience and growth.

Empowering Business Applications with AI

Empowering Business Applications with AI

The real power of AI lies within your data – the ability to collect, analyze, and utilize data that is meaningful to your business. Read how AI empowers your business applications with a complete customer view.

Dynamics 365 Customer Service QuickStart: ServicePro 365

Dynamics 365 Customer Service QuickStart: ServicePro 365

Dynamics 365 Sales QuickStart: SalesPulse 365

Dynamics 365 Sales QuickStart: SalesPulse 365

Dynamics 365 Customer Insights – Journeys QuickStart: MarketBoost 365

Dynamics 365 Customer Insights – Journeys QuickStart: MarketBoost 365

Customer Data Platforms: Solving the 5 Key Business Challenges in 2023

Customer Data Platforms: Solving the 5 Key Business Challenges in 2023

This comprehensive guide unpacks the potential of Customer Data Platforms (CDPs) in meeting key business challenges, providing you with in-depth case studies, insights on data governance, and a roadmap for responsible AI integration.

QuickStart Your Growth: Accelerating CRM Innovation with AI and Dynamics 365 

QuickStart Your Growth: Accelerating CRM Innovation with AI and Dynamics 365 

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Contact centers in the financial services industry face a difficult challenge. Customers expect seamless, instant resolution to every issue, without regard to regular business hours. Organizations are eager to deliver on this value, but they have to overcome data challenges and meet strict regulatory standards to do so. Contact center agents can be stuck in […]

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Contact center agents in manufacturing organizations face a difficult challenge. Customers and channel partners expect swift, expert resolution for a wide range of issues, ranging from product ordering and sales support to break/fix scenarios and warranty claims. While they endeavor to meet and exceed these expectations, they’re often unable to deliver because they lack visibility […]