IN-PERSON EVENT

Unlock Your AI Potential in Field Service

See Hitachi Solutions at Field Service USA Palm Springs 2025

With the right AI solutions, the power of your field workforce can be unmatched. Are you looking to find out how AI can drive the greatest impact to your service organization? And are you ready for a practical, step-by-step strategy that will help you successfully achieve that impact?

Hitachi Solutions is pleased to be attending Field Service Palm Springs at the JW Marriott Desert Springs Resort & Spa between April 22nd and 24th, the event bringing together the world’s leading service organizations to benchmark, establish best practices, embrace new technologies, and build a strong network to enhance service business and field operations.

Talk with Hitachi Solutions’ experts at the Field Service Palm Springs to:

Identify the highest-value ROI use cases in your service organization
Develop an actionable AI implementation roadmap
Ensure organizational readiness and adoption

Need to find your AI on-ramp?

In the meantime, if you would like more insights, advice, and practical use cases that can get you to the next step of generative AI adoption in your organization, check out our eBook, 4 On-ramps to the AI Highway.

See below to get a sneak peek at some of our capabilities!

Accelerate AI Adoption Assessment

New AI capabilities and offerings are very compelling for companies looking for cost-effective ways to be more efficient and productive. This two-week assessment will help you better understand the new Microsoft AI-enabled tools, how to best leverage them for your organization, and how to ensure safe and secure use.

Get the Offer

Key Trends in Field Service

Delve into the latest trends shaping the field service industry in 2025. This session will provide a comprehensive overview of the key developments, innovations, and strategies that are driving transformation in field service operations.

Stream the Webinar

Asset Management

Planning and predicting asset maintenance helps maximize the lifespan of assets, reduce costs, and drive efficiencies in maintenance execution and analysis. Take a look at how to gain a holistic, in-depth view into asset performance, locations and configurations, work orders, and warranty information, as well as how technicians can leverage digital twins to easily perform repairs.

Not-to-Exceed Work Order Approval Process

Setting the right financial expectations with customers and vendors is not only crucial for managing the bottom line, but also for maintaining successful relationships. Watch how a not-to-exceed (NTE) work order request is quickly initiated by the technician, approved, and automatically updated on the work order.

Parts Scheduling

Allocating parts where they are needed most helps prevent unplanned downtime and unforeseen costs. Take a look at how part locations are easily identified, and how to identify and select the resources with the parts required for the work order.

Remote Assist

Now, more than ever, the ability to support a remote service model is critical to ensuring employees stay productive and deliver great customer experiences. Watch how Microsoft Teams offers a real-time view between a technician and a remote expert, along with the ability to use helpful visual aids and chat.

Mixed Reality

Mixed reality is a valuable tool for overcoming knowledge gaps and helping workers get the job done faster, with fewer errors. Watch how to set-up a step-by-step mixed reality workflow in Microsoft Guides, and how that workflow looks like to a technician in the field.