Customer Stories
U.S. Xpress
How U.S. Xpress unified customer information across all its divisions on Microsoft Dynamics CRM with Hitachi Solutions, cutting seven-hour sales prep to 90 seconds and recovering around $350,000 a year in lost-opportunity costs.
Tyco Retail Solutions
How Tyco Retail Solutions moved its TrueVUE RFID reporting beyond static reports to dynamic, cloud-based analytics with Hitachi Solutions, using Microsoft Power BI and Azure to unlock the power of its data.
Trimac Transportation
How Trimac Transportation replaced Salesforce with Microsoft Dynamics 365 Customer Engagement and automated its contract management with Hitachi Solutions, uniting its lead-to-cash cycle and laying the foundation for a self-service customer portal.
Warwickshire County Council
How Warwickshire County Council built a new, integrated customer platform on Microsoft Dynamics 365 with Hitachi Solutions, letting residents report, apply, track and pay online, and cutting payment handling to a day and a half.
MVP Health Care
How MVP Health Care replaced a makeshift, siloed CRM with a centralised Microsoft Dynamics 365 member-engagement platform built with Hitachi Solutions, expecting to save $6 million a year while rolling out to 1,400 users.
London Borough of Southwark
How the London Borough of Southwark built a Modern Data Platform on Microsoft Azure with Hitachi Solutions, bringing fragmented data together into a single view and cutting some monthly reports from three days to a few hours.
Grant Thornton
How Grant Thornton replaced inconsistent, country-by-country CRM systems with one global Microsoft Dynamics CRM template, "OneView", built with Hitachi Solutions, giving 31,000 people in 100 countries a consistent view of clients and relationships.
Monmouthshire County Council
How Monmouthshire County Council replaced an unmanageable spreadsheet with a Microsoft Power Platform solution built by Hitachi Solutions, giving its Community Links team a single view of every citizen and supporting 386 people in its first months.
Sankyu
How Sankyu, a global logistics and engineering group, moved from Microsoft Dynamics AX 2012 to a cloud-based Dynamics 365 Finance and Operations platform with Hitachi Solutions, standardising operations across Singapore, Malaysia and Indonesia.
Office of the Independent Adjudicator
How the Office of the Independent Adjudicator for Higher Education upgraded its complaints-handling and membership systems onto Microsoft Dynamics 365 with Hitachi Solutions, streamlining casework and strengthening security for students across England and Wales.
Lacrosse
How LaCrosse Footwear replaced its ageing on-premise Dynamics AX with Microsoft Dynamics 365 Finance & Operations and Supply Chain Management, going live on time across seven stores and two distribution centres with no business disruption.
Rotork
How Rotork unified a fragmented, 75-app global IT estate onto a single Dynamics 365 core, building a scalable blueprint now rolling out across 39 sites worldwide.