Story highlights
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At a glance
- Industry - Professional Services
- Region - Global, operating in more than 70 countries
- Project - Cloud analytics for TrueVUE RFID reporting
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Products & Services
- Microsoft Azure
- Microsoft SQL Server
- Microsoft Power BI
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Results Snapshot
- 80% of the world's top 200 retailers served
- 70+ countries of operation
- Static to dynamic reporting moved to the cloud
- 360° view of data through interactive Power BI
The Customer
Tyco Retail Solutions provides integrated performance and security solutions for retailers. It offers safety and security, loss prevention, inventory intelligence and traffic intelligence solutions. These innovative store performance solutions provide real-time visibility into inventory and assets, helping improve operations, optimise profitability and create memorable shopper experiences. Tyco’s solutions help define the future of the industry by enabling intelligent decision-making at every level.
The Challenge
As cloud-based analytics solutions have become more commonplace, Tyco Retail Solutions began looking at ways to enhance its TrueVUE RFID reporting analytics, which relies largely on static reports. Tyco sought the expertise of a leading analytics team that had deep retail industry experience, a reputation for reliable project management, and advanced skills with Microsoft SQL Server, Power BI and Azure. It chose Hitachi Solutions for all of these qualities.
The solutions Hitachi Solutions provided made reports and data more accessible. We have been eager to unleash the power of this data in a proper analytical context. Having reporting data in a separate data form makes it more useful, accessible, and less intrusive on the application while it’s running and supporting other processes.
The Solution
Hitachi Solutions implemented a Business Intelligence solution in the cloud using Microsoft’s newest analytics software, Power BI and Azure. Both Hitachi Solutions and Microsoft worked together to provide extensive education and insight for TrueVUE’s foray into cloud analytics, helping Tyco formulate its strategy for data management and learn the benefits this type of analytics approach can provide for its customers.
One of the goals we set out to achieve with this undertaking was to learn what was possible with this type of analytics approach. Both the Hitachi Solutions and Microsoft teams provided a lot of education and insight that helped us formulate a general data management strategy.
This analytics project helped to instil awareness at Tyco, providing the company with access to robust tools, straightforward data visualisations and customisable reports that allowed Tyco to uncover actionable insights and quickly find the answers needed to steer its business direction. Microsoft Power BI and Azure provide flexibility and time-saving benefits, and Tyco hopes to leverage these to provide self-service reporting capabilities and the ability to manipulate data in ways specific to its customers’ operational needs.
Why Hitachi Solutions
Tyco chose Hitachi Solutions for its deep retail industry experience, reliable project management and advanced Microsoft SQL Server, Power BI and Azure skills, and found a team that stayed accessible and focused on Tyco’s goals throughout.
The Hitachi Solutions team has been crucial to our success. They were accessible whenever we needed them and were able to come on-site as needed as well. Their focus on our goals enabled us to stay on track and achieve the results for what we were trying to accomplish.
The Benefits
- A flexible, dynamic data model: the powerful analysis available within Microsoft Power BI and Azure allows for drag-and-drop data exploration and interactive reporting, with easy-to-understand visuals giving a 360-degree view of data in a simple, familiar interface, and cloud-hosted data that is always up to date
- Self-service reporting for customers: Hitachi Solutions helped Tyco develop a data management strategy that offers the ability to quickly and easily access the data that is important to its customers
- Increased understanding of cloud-based business analytics: Tyco worked closely with Hitachi Solutions and Microsoft to develop an intelligent data management system that has helped refine its data analytics strategy
What’s Next?
With a cloud analytics blueprint now in place, Tyco is positioned to deliver self-service reporting to its customers and to manipulate data in ways specific to their operational needs, building on the data management strategy developed with Hitachi Solutions and Microsoft. As Svoboda puts it, now that the first step is accomplished, the company knows what is possible moving forward.
The team added tremendous value and helped us gain the insights needed to tap into the potential our data provides. That has created a floodgate opening experience. Now that we’ve accomplished that step, we know what’s possible moving forward, and that’s largely due to the work Hitachi Solutions did for us.
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