Customer & Field Service

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Contact centers in the financial services industry face […]

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Contact center agents in manufacturing organizations fa […]

Delivering Extraordinary Member, Patient, and Employee Experience

Delivering Extraordinary Member, Patient, and Employee Experience

Healthcare contact centers face a difficult challenge. […]

Intralox

Intralox

How Intralox replaced fragmented CRM, ERP and field service systems with Microsoft Dynamics 365, giving a 50-year conveyance leader one platform to serve over 80,000 accounts across 18 languages.

Optimize Field Service Operations

Optimize Field Service Operations

Agentic AI in Insurance: Webinar

Agentic AI in Insurance: Webinar

Join Hitachi Solutions for discussion on how agentic AI is impacting the insurance industry in the era of the Frontier Firm.

Agentic AI: The Future of Smart Automation in the Microsoft Ecosystem

Agentic AI: The Future of Smart Automation in the Microsoft Ecosystem

Revolutionizing Field Service with AI: A Smarter, Faster, and More Efficient Approach 

Revolutionizing Field Service with AI: A Smarter, Faster, and More Efficient Approach 

In today’s fast-paced business environment, effic […]

Enhancing Contact Centre Efficiency: Optimizing Service Experience Across All Channels

Enhancing Contact Centre Efficiency: Optimizing Service Experience Across All Channels

Hitachi Solutions Helps Lee Company Meet Modernization Challenge and Scale for Growth

Hitachi Solutions Helps Lee Company Meet Modernization Challenge and Scale for Growth

To ensure Lee Company could meet its ambitious goals fo […]