Managed Services
Your Solutions Sustainment Team for Dynamics 365, Power Platform, Azure, and All Your Microsoft Products
Future-proof your business with always-on oversight & response
As companies strive to be more agile and responsive in today’s fast-paced, unpredictable landscape, business transformation initiatives have soared. But to compete and win, you need to squeeze as much value and ROI from your Microsoft technology investments as you can. That’s why, when it comes to modernizing your data and business systems, having an IT sustainment strategy solidly in place is more important than ever.
Whether you use in-house support, a managed services provider (MSP), or a hybrid approach, it shouldn’t be an afterthought. Addressing your service plan up front makes for smoother go-lives and transitions, optimizes technology performance, and minimizes unplanned downtime and budget surprises.
Hitachi Solutions is an experienced MSP that has your back when it comes to adopting and maintaining Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies. Through skilled global resources, end-to-end support, and cost-effective, flexible options, we help you establish the ideal sustainment strategy — with the right level of care and cost — for your evolving enterprise needs.
Unrivaled Microsoft expertise
Our 20+ year partnership of delivering excellence with Microsoft makes us one of the most trusted partners globally.
21 years
in Microsoft's Inner Circle
59x
Microsoft Partner of the Year Award Winner
Expert Dynamics 365 and Microsoft Cloud service
Whether you’re implementing cloud-based ERP or CRM, AI and IoT, low-code and app innovation, mobility, or other digital transformation solutions, we cover support for the entire Microsoft ecosystem. We have the local and global presence, expertise, and winning strategy to guide, advise, and fully support your end-to-end transformation goals.
Services include:
- Platform & infrastructure
- Application, infrastructure & cloud security monitoring
- Ongoing application updates
- App support & app innovation
- Reporting, data & analytics
- Azure Managed Services — and more
How we partner
with customers
We know how important it is to keep your business running smoothly, which is why our Managed Services are built around you. We’re here to keep things running seamlessly behind the scenes. So you can focus on what matters most, growing your business.
Dedicated support, when and where you need it
We offer regional Customer Success Managers (CSMs) and dedicated offshore managers for global projects, so your systems are always covered — domestically or abroad. Unlike other providers, we have product experts for almost every solution in the Microsoft stack, across cloud, on-premises, or hybrid setups. Expect a single point of contact, certified support professionals with coverage extendable to 24/7/365, a centralized service desk and cloud-based ticketing system, and a command center for proactive monitoring.
Performance monitoring & diagnostics keep your applications and infrastructure secure
With ever-evolving security threats and shrinking in-house IT staffing, proactive monitoring is the best way to stay a step ahead. We remove the complexity of doing it yourself, significantly reducing application downtime and security threats — and giving you peace of mind that your network and infrastructure are healthy and protected at all times.
Cloud Solution Provider (CSP) expert support at a moment’s notice
As your CSP, we save your internal IT department precious time and resources, with a single point of communication for support, billing, and licensing; a predictable monthly cost; flexible subscription options; and licensing expertise that maximizes value — packaged with Hitachi Solutions industry accelerators and IP.
M365 Support keep your Microsoft 365 environment running smoothly
Beyond Dynamics 365, we provide unmatched support for Microsoft 365 hosted email, Teams, SharePoint, and more — rolling out new features and upgrades, managing and triaging security alerts, monitoring Azure AD Connect health, and resolving technical issues.
Ensure Operational Readiness
A living guide of best practices for system maintenance — from environment and security details to managing product updates — that ensures operational readiness, continuity of performance, and a roadmap for the future, enabling a smooth transition to the team supporting your solution.
Customer Success Stories
British Heart Foundation
How the British Heart Foundation modernised The Circuit, the UK's national defibrillator network, with Hitachi Solutions, scaling it on Microsoft Azure and passing 100,000 registered defibrillators.
Aberdeen City Council
How Aberdeen City Council unified adult and children's social care on Microsoft Dynamics 365, giving staff a single, 360-degree view of every individual and freeing them from manual processes.
Fenwick
How Fenwick, trading since 1882, modernised onto Microsoft Commerce within Dynamics 365 to gain a single customer view, clear inventory visibility and reliable financial reporting across every channel.
Department of Health and Social Care
Hitachi Solutions is a testament to the power of collaboration. Together, we achieve extraordinary results fueled by trust, respect, and a shared commitment to excellence.
Bob Armstrong, Head of Technology Services
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Read moreEnabling Smarter Enterprise for Dynamics 365 with Hitachi Solutions Managed Services
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Read moreAzure Infrastructure Managed Services
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Read moreAzure Managed Services Security Assessment
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Read moreHow Managed Services Supports Your IT Up Time 24/7/365
How do we transition from Go Live to Managed Support for our customers? How do we course correct?
We're Here to Help
As a premier Microsoft managed services partner, Hitachi Solutions offers expert, end-to-end support for the entire Microsoft ecosystem. Maximize the value of your Microsoft investment with support services designed to keep your business-critical systems running smoothly, securely, and at peak performance.
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