Emma Charles

Emma Charles is Principal Director, Government Industry & Strategy at Hitachi Solutions. She is a digital transformation specialist with several decades of experience designing and leading large-scale digital change programmes, both within and outside the Civil Service. Having started her career working with globally recognised sports organisations, Emma has spent the last 20 years helping central government departments improve digital maturity, increase the effectiveness of transformation programmes, and deliver better outcomes for citizens.
Reusing Microsoft products in UK government, from repeated build to shared public value

Reusing Microsoft products in UK government, from repeated build to shared public value

Government organisations often solve the same Microsoft platform challenges repeatedly. Discover how a shared approach to reuse could reduce duplication, protect public money and help teams build on proven solutions rather than starting from scratch.

Are Efficiency Plans Tackling the Real Sources of Government Waste?

Are Efficiency Plans Tackling the Real Sources of Government Waste?

New research comparing civil servants’ experiences with departmental efficiency plans reveals positive intent but highlights gaps that risk shifting waste rather than removing it across government services.

The Human Side of Waste in Government

The Human Side of Waste in Government

Hitachi Solutions reveals how public sector efficiency can be improved by tackling waste, friction, and outdated processes