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Retail reimagined

We help retailers turn data and AI into personalised experiences and unified commerce that keep customers coming back.

Driving results across
consumer goods and retail

  • Deliver the personalisation shoppers expect

    Data used to tailor every interaction.

  • Turn generative AI into value

    From experiments to AI that lifts margin and service.

  • Build resilient supply chains

    Supply chain data linked to the experience it drives.

  • Unify commerce across channels

    The omnichannel foundations for digital-first revenue.

  • Know your customer

    First-party data brought together to power loyalty and smarter decisions.

  • Stay ahead as a digital leader

    The data and AI foundations that separate leaders from laggards.

The business case
for transformation

71%

71% of consumers now expect personalised interactions, and 76% get frustrated when they don't get them.

$240B & $390B

Generative AI alone could unlock between $240 billion and $390 billion in economic value for retailers.

54%

of retail revenue is expected to come from digital channels within two years.

AI in Retail

The next wave of retail productivity is agentic. With Microsoft Copilot and custom agents built in Copilot Studio, we help you put AI to work where it matters most:

  • Personalised offers and recommendations
  • Demand forecasting and inventory optimisation
  • Store and contact-center assistance
  • Marketing and content acceleration

We bring AI into the systems your teams already use, not as a bolt-on, but embedded across your Microsoft stack.

Different teams, different priorities;
one connected platform

A unified view of sales, stock and service across every channel.

Accurate forecasting and resilient, data-driven planning.

A 360° customer view to personalise and retain.

Accurate margin, forecasting and a single source of truth.

Connected, personalised support across channels.

Turn retail data into decisions with Microsoft Fabric.

Tyco Retail Solutions

The Hitachi Solutions team has been crucial to our success. They were accessible whenever we needed them and were able to come on-site as needed as well. Their focus on our goals enabled us to stay on track and achieve the results for what we were trying to accomplish.

Ruth Tobin, Senior Product Manager

Read the full case study See more customer stories

Industry-focused
products and solutions

  • Microsoft Dynamics 365 Commerce
  • Connected in-store and online experiences
  • Order management and fulfilment
  • Clienteling and loyalty

  • Dynamics 365 Customer Insights
  • 360° customer profiles
  • Personalisation and journey orchestration
  • Connected customer service

  • Microsoft Fabric data foundation
  • Copilot and Copilot Studio agents
  • Utilisation and demand forecasting
  • Power BI reporting

  • Carbon and emissions tracking across assets
  • Sustainability reporting and disclosure
  • Resource-efficiency monitoring
  • ESG data consolidation

The Frontier Firm Blueprint: Turn AI assistants into a human-led digital workforce

Read the report

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