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Microsoft Dynamics 365 Business Applications

Embrace change and drive innovation with intelligent CRM and ERP business solutions.

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Adapt and innovate with Microsoft Dynamics 365

Unify your teams, processes, and data across your organization to foster outstanding customer experiences and enhance operational flexibility. Dynamics 365 works seamlessly together, connecting your enterprise — from marketing, sales, and customer service to operations, finance, and field technicians. In this era of AI-powered business, shape the future of your business with Microsoft Dynamics 365 to power your CRM and ERP initiatives.

Every organization.
Infinite potential.

  • Deliver More Supply Chain Agility

    Streamline operations, enhance visibility, and build resilient strategies for success.

  • Drive Predictive Field Service

    Adapt and innovate to transform operations, succeed, and achieve growth.

  • Accelerate Low-Code Innovation

    Confidently create solutions that accelerate your business.

  • Put AI to Work

    Prioritize AI strategy to maximize business impact.

  • Unlock Your Potential

    Accelerate productivity with built-in AI.

  • Understand your customers

    Provide personalized service experiences and close more deals.

Applications that connect and grow with you

Integrating all your core business processes, from finance and HR to sales and supply chain, Microsoft Dynamics 365 business applications bring benefits right across your organization. Harnessing the latest technologies, you can connect devices through the Microsoft Cloud to monitor productivity, increase customer engagement, capture new business opportunities, and improve efficiency by optimizing processes.

Powered by intuitive analytics, our customized business applications deliver actionable insights that help you evolve from reactive decisions to proactive strategies. As you grow, these applications can be modified and updated right alongside you. Our team works with your business to analyze your current position, assess your requirements, and implement applications tailored to your needs so you make the best use of the latest cloud-first technologies.

Transform customer engagement with Dynamics 365 Contact Center

Deliver connected, intelligent customer experiences with a modern contact center built on Microsoft Dynamics 365. From AI-powered self-service and omnichannel engagement to agent productivity and real-time insights, Dynamics 365 Contact Center helps organizations improve service quality while reducing operational complexity. Discover how organizations are modernizing customer interactions with a scalable, integrated contact center solution from Hitachi Solutions.

Why Hitachi Solutions for your Dynamics 365 initiatives?

We won — again. Hitachi Solutions has a rich heritage in helping customers achieve more with Microsoft technologies and business applications. As a global systems integrator, we are 100% Microsoft platform focused, with leading capabilities across all Microsoft applications and technologies.

2025 Global Microsoft Partner of the Year

Finance and Government’s partner for the design and delivery of sustainable, human-centered, Microsoft solutions and digital services.

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Industry expertise

sets us apart

Construction (AEC)

A phase of technology-led growth, with increased emphasis on efficiency and automation. Legacy manual processes are giving way to modern productivity gains, integrated processes, simple-to-use field tools, standardized project financials, and predictive project control.

CPG & Retail

Brands and retailers are leveraging technology and data to offer personalized experiences while streamlining operations — with unified customer journeys across channels, data-driven segmentation, and real-time personalization that increase brand loyalty and sales.

Financial Services

The push toward a data-driven, cloud-centric world has unlocked enormous opportunity for operational efficiency and customer experience, while driving dramatic transformation.

Healthcare

We empower healthcare payors and providers to achieve their goals through digital solutions built on the Microsoft ecosystem — overcoming obstacles, enhancing efficiency, improving outcomes, and doing more with their data.

Insurance

One of the oldest financial businesses in the world, now facing new trends, fierce competition, and transformational change in a traditionally slow-to-change industry.

Manufacturing

In a hyper-competitive, digitally connected world, manufacturers contend with shifting global supply chains, changing buying preferences, labor shortages, and tighter budgets — all reshaping the industry.

Lee Company

We’ve grown a lot internally with respect to cloud software, what it takes to really make it work, and what it takes to maintain it. Fortunately, we picked Hitachi Solutions. They’ve been fantastic. Not only have they bent over backward to make sure we have the solution we need, but they’re right there with us.

Rob Ivy, Chief Financial Officer

Read the case study View all customer stories

Related insights

  • Dynamics 365 Customer Insights – Journeys QuickStart: MarketBoost 365

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  • Microsoft Dynamics 365 vs. The Competition – Infographic

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  • AI in Customer Service: Transforming Contact Centers with Dynamics 365 

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  • AI in Dynamics 365 Finance and SCM: New Features Transforming Operations

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Ready to get started?

Hitachi Solutions is a global Microsoft solutions integrator delivering business transformation that embraces your people, processes, business applications, and technologies.

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