Dr Jianjian Mou

Dr Jianjian Mou is a User Researcher at Hitachi Solutions Europe with a background in consumer psychology and a focus on how people interact with digital products and emerging technologies. Using research to bridge user needs and broader service and business objectives, Jianjian helps organisations design more effective, human-centred experiences. Her previous research has been recognised and supported by Portugal's Foundation for Science and Technology (FCT).
Usability testing of AI services in the UK Government: Testing beyond usability

Usability testing of AI services in the UK Government: Testing beyond usability

As AI becomes part of everyday work, researchers must rethink how they evaluate user journeys, task success and user behaviour.