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Hitachi Solutions America Announces IP Asset Purchase of Yesflow

Leading Microsoft partner expands solution portfolio to include chat-based mobile digital assistant

3 minute read

How to Dynamically Create Triggers in Azure Synapse Pipelines

Let’s look at how to use the tools within Azure Synapse (data lake, key vault, SQL serverless database) to automate triggers in Synapse.

7 minute read

Here’s How to Deliver an Exceptional Customer Experience (for 2026)

Increasing customer expectations and an unsteady economy will create a crossroads for customer experience (CX) programs in 2023. With the potential for companies to start tightening their belts, organizations that have strategies and solutions to improve customer experience — and the data to prove it — will remain healthy and continue to thrive.  Post-pandemic, the […]

16 minute read

Artificial Intelligence: How AI Is Changing Retail

The digital transformation of the retail industry has been going on for years. It has increased speed, efficiency, and accuracy across every branch of retail business, thanks in large part to advanced data and predictive analytics systems that are helping companies make data-driven business decisions. None of those insights would be possible without the internet of things […]

7 minute read

20 Successful Call Center Strategies to Implement Today

Enhance agent performance, optimize the customer experience, and drive customer loyalty with these call center best practices.

18 minute read

10 Comprehensive Supply Chain Risk Management Strategies

An efficient, resilient, and reliable supply chain has never been more important. Learn the top 10 strategies for successful supply chain risk management.

14 minute read

Top 10 Banking Industry Challenges for 2025 — And How You Can Overcome Them

The banking industry is undergoing a radical shift, driven by new competition from FinTechs, changing business models, mounting regulation and compliance pressures, and disruptive technologies. Banking industry digital transformation is at the forefront of this evolution, reshaping traditional approaches to meet today’s demands. The emergence of FinTech/non-bank startups is changing the competitive landscape in financial services, forcing […]

15 minute read

8 Key Ways to Improve Customer Service in Banks

Customer experience has become a key competitive differentiator in the financial services industry. Since customer service is a core component of the customer experience, it’s vital that banks and credit unions not only look for ways to improve customer service in banks, but to completely exceed expectations.

12 minute read

Power Apps Primer: Canvas vs. Model-Driven Apps

What Is Power Apps? Microsoft Power Apps is an innovative program designed to democratize software development and make it easy for organizations to rapidly spin up custom applications. To do so, Power Apps uses low-code, a software development technique that enables users to design and develop apps by dragging and dropping components into a flowchart-style formation. Low-code development […]

7 minute read

The Ultimate Guide to Dynamics 365 Pricing and Licensing

Microsoft Dynamics 365 pricing and licensing is an innovative new way to deliver a powerful, affordable business management system. Get the details here.

9 minute read

Power BI with Dynamics 365 for Finance and Operations (Part 3): Use OData Connectivity to Create Power BI Reports

This blog is a three-part series, where in the first part, I showed step-by-step instructions on how to pin Power BI dashboard visuals within Dynamics 365 for Finance and Operations workspaces. In the second blog of the series, I showed how to link Power BI reports within Dynamics 365 for Finance and Operations workspaces. In this blog, the third of the series, I will show how to use OData connectivity to create Power BI reports directly from the Dynamics 365 for Finance and Operations entity store.

2 minute read