Blog - Page 4 of 36 - Hitachi Solutions

Are Efficiency Plans Tackling the Real Sources of Government Waste?

New research comparing civil servants’ experiences with departmental efficiency plans reveals positive intent but highlights gaps that risk shifting waste rather than removing it…

Neda Nenkova

05 Jan 2026 4 minute read

AI in Action: Turning Vision into Value

AI in Action brought AI to life! From Sonepar’s transformative success story to interactive workshops and Microsoft tools like Copilot and Dynamics 365, attendees…

Hitachi Solutions

22 Dec 2025 3 minute read

Shared Success: Low-code Ideas Worth Spreading

The article explores Low Code in government, based on insights from 17 departments. It highlights delivery outcomes, opportunities, risks, and next steps.

Neda Nenkova

18 Dec 2025 6 minute read

Shadow AI: The Hidden Challenge Enterprises Must Address

Artificial Intelligence is basking in the light of news coverage, social media, and mindshare of business leaders looking to leverage its vast capabilities. But…

Alex Rigaud

16 Dec 2025 4 minute read

Strengthening Quality Assurance as a Leapwork Certified Delivery Partner

Hitachi Solutions has become a Leapwork Certified Delivery Partner, enhancing our ability to deliver intelligent, scalable automation testing solutions that accelerate time to value,…

Hitachi Solutions

15 Dec 2025 2 minute read

Delivering Extraordinary Customer and Employee Experiences in Financial Services

Contact centers in the financial services industry face a difficult challenge. Customers expect seamless, instant resolution to every issue, without regard to regular business…

Adil Kazi

12 Dec 2025 4 minute read

Delivering Extraordinary Customer, Dealer, and Employee Experiences

Contact center agents in manufacturing organizations face a difficult challenge. Customers and channel partners expect swift, expert resolution for a wide range of issues,…

Michael Mendoza

12 Dec 2025 4 minute read

Delivering Extraordinary Member, Patient, and Employee Experience

Healthcare contact centers face a difficult challenge. Members and patients expect swift, compassionate, and secure resolution to inquiries about claims, benefits, and care coordination…

Nick Gulmon

12 Dec 2025 4 minute read

Customer Zero is a Strategy, Not a Slogan

Proof over promises: We use it. We prove it. You benefit faster. In the age of AI, every vendor claims innovation; but the organizations…

Alex Rigaud

11 Dec 2025 5 minute read

Don’t Boil the Ocean to Make Pasta: A Smarter Approach to AI Adoption

You don’t have to boil the ocean to make pasta. You just need a pot. That simple analogy captures one of the biggest mistakes…

Evan Sotos

09 Dec 2025 3 minute read

How GenAI Is Influencing User Research Across UK Government

GenAI user research is reshaping how UK Government teams design and test AI services, improving trust, clarity, and real usability.

Neda Nenkova

08 Dec 2025 5 minute read

Data First, AI Second: Insights from Microsoft Ignite

In this episode of Exchanges with Hitachi Solutions, host Matt Volke sits down with Alex Rigaud, Vice President of Incubation Solutions, fresh from Microsoft Ignite in San Francisco.…

Matt Volke

04 Dec 2025 2 minute read