Customer Story

Aberdeen City Council

How Aberdeen City Council unified adult and children's social care on Microsoft Dynamics 365, giving staff a single, 360-degree view of every individual and freeing them from manual processes.

Story highlights

  • At a glance
    • Industry - Government
    • Region - United Kingdom
    • Company Size - 8,000+ employees
    • Project - Council transformation programme
  • Products & Services
    • Microsoft Dynamics 365 CRM
    • Power Platform
    • Power BI
    • Microsoft Azure
  • Results Snapshot
    • 230,000 citizens served
    • 123,000 households across the city
    • 20,000+ cases handled at any one time
    • 360° view of each individual and their support network