Field Services Simplified: Manage, Repair, and Install with Ease

Operational Excellence in Facilities Management, Dealer/Equipment Oversight, and In-Home Services

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Field Services

Facility Management, In-Home Installation and Beyond

Streamlining In-Home Installation: Make Your Field Workers Brand Ambassadors

Connected Home Services

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Asset Management: Reduce Maintenance Costs and Extend Asset Lifespan

How to Monetize Your Field Service Operation

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Facilities Management: Create Intelligent, Self-Sustaining Environments

Predictive Field Service Has Never Been Easier

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Free Field Service Maturity Assessment

Unlock Your Service Potential

For in-home installation and facilities management companies, customer satisfaction is critical to attracting new business and sustaining existing relationships. But increasing customer expectations – and increasingly complex industry challenges – can make it difficult to determine how best to evolve service offerings to keep pace. Hitachi Solutions’ Field Service Maturity Assessment helps organizations identify the current state of their service organization, quantify the value of service transformation and innovation, and help organizations focus on the highest impact initiatives to deliver successful outcomes.

What You’ll Get:

  • An evaluation of your current field service maturity level
  • Customized recommendations for improvement
  • A roadmap outlining the next steps in your field service journey
  • Insights into leveraging Microsoft’s suite of business applications for immediate value

Ready to elevate your field service operations? Contact us today using the form on the right, and let’s discuss what you need to advance to the next level in your service journey.

 

Field Service Challenges

Inefficient Resource Allocation

Struggling to prioritize work orders can lead to underutilized staff and wasted resources.

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Asset Downtime

Poorly managed asset maintenance schedules can lead to unexpected and costly downtime, affecting your bottom line.

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Compliance and Safety

Failing to consistently monitor facility conditions can result in compliance issues and jeopardize safety.

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Customer Expectation Gap

The increasing demand for quick and high-quality service places a strain on current operational capabilities.

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Workforce Inefficiency

Lack of real-time data and inadequate mobile capabilities can hamper the productivity of your field workers.

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Service Fragmentation

Handling customer interactions across multiple platforms can lead to inconsistencies, affecting customer trust and satisfaction.

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Driving Service Transformation: A Conversation with Rob Ivy, CFO at Lee Company

As customers’ expectations of service levels continue to evolve and expand, service organizations must adapt and increase their competitive advantage by increasing their ability to service customers.

Watch our on-demand webinar to hear Rob Ivy, Chief Financial Officer at Lee Company, discuss Lee Company’s service transformation journey and its guiding principles, and how it will impact the company’s plans for growth.

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Industry Insights

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